Verint Smart Support vs Piko VMS
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Verint Smart Support
Access customer service and support 24/7 on your mobile device. Get on-demand help with requests, training videos, troubleshooting, RMA, and warranty information.
- 24/7 on-demand support
- Customer service connection
- Training videos
- Troubleshooting tips
- RMA requests
- Warranty status checks
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Verint Smart Support™, a mobile application that empowers users to connect with Verint customer service and support 24/7, on-demand from a mobile device. Smart Support delivers the benefit of remote access to support requests, training videos, troubleshooting tips, RMA requests, warranty status, and more.
Piko VMS
Access live and recorded video streams remotely from your connected devices. Manage cameras, search footage, and enjoy high-quality playback with a secure, low-latency network connection.
- Real-time video monitoring
- Live and recorded playback
- Remote device management
- Secure, low-latency streaming
- Streamlined search functionality
- Fisheye camera dewarping
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Secure. Simple. Open. Piko VMS delivers real-time, remote monitoring capabilities, enabling live and recorded video playback directly on your devices from anywhere in the world. Key Features: - Stay connected. Access live or recorded videos over a secure, low latency network optimized for streaming. - Remote control. Manage connected devices directly through our mobile application. - Simple search. Piko features streamlined search capability for live cameras and recorded archives. - Superior quality. Piko’s automatic algorithm can dewarp any fisheye camera image without compromising quality.
Screenshots
Verdict
The clearest difference is update cadence: Piko VMS at every 4 months against Verint Smart Support's every 21 months. Piko VMS also leads on ratings volume (26 vs 2). Verint Smart Support's advantage is iOS requirement (11.0 vs 16.0). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 5.0 for Verint Smart Support against 5.0 for Piko VMS. That said, the two scores are not equally well evidenced: Piko VMS has 26 ratings behind it against 2, so its average is the more settled of the two.
Verint Smart Support ships an update every 21 months, Piko VMS every 4 months. The most recent releases landed on August 18, 2026 and July 19, 2026 respectively.
| Parameter | Verint Smart Support | Piko VMS |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (2 ratings) | 5.0 (26 ratings) |
| Positive reviews | — | 100.0% of reviews |
| Number of ratings | 2 | 26 — better |
| Update frequency | Every 21 months | Every 4 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 11.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 50 MB | 138 MB |
| Age rating | 4+ | 4+ |
| Developer | Verint | Cook Solutions Group, Inc |
Customer experience
Verint Smart Support
Piko VMS
In-app purchases
Verint Smart Support
No in-app purchases
Piko VMS
No in-app purchases
Questions
Is Verint Smart Support free?
Is Piko VMS free?
Which has better reviews, Verint Smart Support or Piko VMS?
Do Verint Smart Support or Piko VMS have ads?
Which is updated more often, Verint Smart Support or Piko VMS?
Other comparisons
