Hippo Chat Support vs IMX Live

Manage customer conversations wherever you go In-App messaging made easy as you can now access your customer conversations and contacts from the comfort of your Phone. Whether it’s sales, marketing or complaints, hippo will help you better manage your business dealings by providing enterprises with better solutions to customer response rate and every customer now can finally feel prioritized. The concept is similar to mobile messaging applications and will offer flexibility for enterprises to instantly exchange messages anywhere, in-app, on your website and through social media. Why use hippo? With hippo customer mobile app you can: Monitor and Manage conversations remotely You can scroll through your chats, share messages and notes across teams, see when a customer mentions your business, also to monitor and manage customer trends. Start a new conversation or continue an older one Resolve queries quickly by sending and receiving new messages to customers, receive instant notifications via the in-app messaging capabilities Analyse Customer Behaviour Capabilities to resolve customer queries, access contacts and search for customer profiles to improve the way you do business.

This three-day event, which takes place January 12-14, will be hosted on Swapcard, and feature over 50 content sessions led by colleagues, customers and industry partners, including Explori, The Revenue Room, BORN and Freeman, with tracks focused on Marketing, Sales, Content Strategy, and Leadership.