SmartHQ Service vs Tech Assist

SmartHQ Service A Tool for GE Appliance Service Technicians Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner. SmartHQ Service is the best digital diagnostics tool in the industry! For any inquiries or questions, please reach out to smarthqpro.support@geappliances.com. SmartHQ Service Features • Software Update Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer. • Data Logger Comprehensive view of recorded diagnostics data of the connected appliance. • Document Search User-friendly "Google-like" search of the GEA service document database. • OneParts Search Offers an exploded view of drawings of sub-systems of GE appliances. • Parts Purchase Designed to simplify the search and ordering of genuine GE parts. • Service Website Direct access to the GEA service website, without additional login. • Product Overview Offers a high-level consumer-oriented overview of the applicable GE appliance. • Fault Codes and Alerts The GE appliances perform self-diagnostics and provides resulting data to the technician. Allows technician to understand performance issues occurring within the appliance. • Component Control Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality. • SharedData Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician. • Appliance Service History Comprehensive access to historical service data of previously repaired appliances. For any inquiries or questions, please reach out to smarthqpro.support@geappliances.com.

Bruviti Tech Assist: The Ultimate Support Service App for Field technicians Transform your OEM support service with Bruviti Tech Assist, an AI-powered solution designed to tackle the dual challenge faced by service organizations: delivering fast, accurate, and superior customer service while reducing costs. This cutting-edge app empowers field technicians with advanced tools, providing them with AI-driven diagnostics and precise parts provisioning to enhance first-time fix rates. Discover Bruviti Tech Assist's Powerful Features: Categorized Issues: Say goodbye to endless searching. Bruviti Tech Assist provides a comprehensive library of categorized problems, each with ready solutions for your agents. Decision Trees: Our app's decision trees guide your agents through troubleshooting, offering exhaustive paths to root causes and solutions. AI-Powered Contextual Search: The future is here! Our smart assistant understands more than just keywords, providing relevant search results quickly and efficiently. One-Click Product Info: No more scrambling for manuals. Access all the product information you need with just a single click. Real-Time Product Updates: Stay up-to-date with quick product updates at your fingertips, making your agents feel like they have a tech whisperer by their side (fault diagnoses) Parts Prediction: Provides frontline technicians with accurate fault diagnostics and correct parts provisioning, resulting in improved first-time fix rates. Information at your fingertips: easy and quick access to all troubleshooting guides and manuals fed in to the system AI-Driven Onboarding: From decision tree generation to context search, our powerful AI works behind the scenes to make onboarding and training a breeze for new support team members. Bruviti Tech Assist doesn't just improve your support service—it revolutionizes it. Our users report significant improvements to their KPIs, including lower call times, higher first-call resolution rates, and improved fix rates. Plus, with our app, you'll be able to lower the hiring bar, train newbies quickly, and gain deep product insights for your management. Upgrade Your Support Service Today: Make the smart choice and experience superior service delivered intelligently with Bruviti Tech Assist. Download the app now on the Apple App Store and connect with us to elevate your support service to new heights.