SMART eTickets vs LumaGo

The Sonoma-Marin Area Rail Transit (SMART) eTickets app allows you to purchase and use tickets instantly on your phone using a debit or credit card. Simply download the free app, register your e-mail address in our secure system and you're ready to ride. With the SMART Train Mobile Tickets app, you can: · Purchase one-way or round-trip tickets · Receive a discounted fare if you qualify as: Youth (5 -18), Senior (65 & Older) or a passenger with disabilities · Pay a single fare or multiple fares for a group of riders · Store multiple tickets on your phone for future use · Activate tickets · Register your debit/credit card in our secure system IMPORTANT REMINDERS: · You need an account to use mobile tickets. An account only requires an email & password · Once you purchase your ticket it will appear in your "ticket wallet" · Activate your ticket shortly before boarding the SMART Train · If you purchased multiple tickets remember to activate all of them. Tickets are displayed in order of activation. Swipe to advance to the next ticket · Be prepared to show your active ticket(s) to SMART personnel · Keep an eye on your battery level. You are held responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable you must use some other payment method for the journey · Mobile tickets do not need cell phone or WiFi services to be activated. However, you do need connectivity during the purchase of the ticket. · Mobile tickets are valid for 90 minutes after activation · Mobile tickets that have been purchased, but not activated, will expire after 30 days · Transfer credits are not available via the SMART mobile ticket app · If you lose or purchase a new device you can transfer any valid, unused tickets to a new device. SMART POLICY ON REFUNDS: · Generally, SMART does not issue refunds on mobile products · In the case of extenuating circumstances, customers can submit a refund request · Refund form can be found on: www.SonomaMarinTrain.org

Getting around Downtown Petaluma has never been easier! LumaGo is the newest addition to Petaluma Transit’s services, offering safe, reliable, and affordable on-demand transportation at your fingertips. Whether you're heading to work, grabbing groceries, or exploring the local scene, LumaGo makes your journey simple. With just a few taps, you can book a ride, and our smart technology will calculate the fastest, most efficient route to get you from your pick-up location to your destination. LumaGo is designed to complement Petaluma Transit’s fixed-route and paratransit services, giving you even more flexibility and convenience. Experience the future of transit in Petaluma—download, book, and ride with LumaGo today! HOW IT WORKS: - Book a ride by setting your pickup and dropoff addresses, and indicating if you’re riding with any additional passengers. - You’ll receive an estimated time of arrival when booking your trip. This will automatically update as your vehicle makes its way to you. - When your driver arrives, please promptly board the vehicle. - There may be other passengers on board, and your trip might include a few additional stops along the way! SHARING YOUR TRIP: Our algorithm matches riders headed in the same direction. This means you get the convenience of a private ride with the efficiency and reliability of a shared one. RELIABLE: Track your ride as the driver approaches your location and while you're on the vehicle. ACCESSIBLE: Our vehicles are ADA accessible and equipped with a wheelchair lift, ensuring that everyone in our community can ride with ease. Plus, our vehicles have bicycle racks, so you can bring your bike along for the ride. Questions? Reach out at LumaGo@cityofpetaluma.org or call 877-778-LUMA Loving your experience so far? Give us a 5-star rating!