ServicePlanner vs WitnessWork
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServicePlanner
This app helps Jehovah's Witnesses manage their ministry and field service activities. It features contact management, activity planning, and a timer for recording time spent. Users can sync data across devices and access a library of publications and videos.
- Dropbox Sync
- Territory Helper Integration
- Today Screen with Timer
- Contact Management & History
- Contact Filtering & Map View
- Publication & Video Library
- Monthly & Annual Activity Tracking
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ServicePlanner is a Field Ministry and Contact Management app designed for Jehovah's Witnesses. • Dropbox Sync - automatically backup your data and sync across multiple devices. • Integration with Territory Helper. • Today Screen - quick access to the Timer, Videos, Publications, Website Browser, Activity Planner and your scheduled calls for the day. • Timer - record your time spent in the ministry or on "other" work (LDC etc). Tap the timer bar on the Today screen or force touch the app icon. • Contact Management - centrally manage your Calls with a searchable Contact list. Colours are carefully used to indicate the Contact Type and render a heat map showing if your visits are overdue or on schedule. Swipe or long-press on a Contact to quickly reschedule or update a contact. • Contact Visit History & Library - quickly access your call history with a list of previous visits. Colour again is used to visually indicate the Visit Type. Define your Next Visit Date and Plans. A central Library for each contact shows all of the publications you have ever placed with them. • Contact Filtering - powerful filtering allows you to define how you Group and Sort your calls. Search for Contacts using Tags, Language, Locality, Next Visit Date and more criteria. • Map View - get an overview of your Calls, search for addresses, place custom markers for the location of your Car, Territory, Kingdom Hall, your Home and more. You can tap+hold to create a new Contact straight from a map location. • Library - centrally manage Publications and Videos. Optionally add Cover Art to make it easier to visualise items. Video locations can be downloaded for offline use, or streamed to free up storage space. Add items to your Today screen. Note that the Library is empty by default, users will need to populate it themselves. • Websites - use the inbuilt browser to show web content. Bookmark your favourite websites. Supports Reader View with Themes. Reader View supports Chinese Pinyin, Zhuyin, Yale, Sidney Lau above Chinese characters when reading content from the official websites. • Monthly Activity - plan your daily activity with Planned Hours vs Actual Hours. Projected Hours indicate if you are on track with your time. • Service Year - see at a glance your hours per month and a summary of your activity for the Service Year. Projected Hours indicate if you are on target to reach your annual goal. OR ... * "Shared in Ministry" Mode - You can optionally switch both the Month and Annual calendars to just show a green tick when you shared in the ministry, instead of focussing on hours. • Scheduling - define your Annual, Monthly and Daily Hour Goals. These will then be used to track your progress for the Month and Year. Apply your Daily Schedule to your Month and view the Projected Hours - so easy to see if you will get your time in or if you need to alter your schedule. • Witnessing Partners - arrange your partners each day. Contact your witnessing partner by SMS, Phone, or messaging apps. Mark the arrangement as confirmed or not. Icons on the calendar indicate days with arranged partners. Optional integration with iOS calendars. • Reporting - support for multiple Hour Credits and Carry-Over Minutes. Your Monthly Report can be submitted using Email, TXT, Telegram, WhatsApp, LINE, Hourglass or NW Publisher. • "Other Hours" - log your non-ministry hours such as LDC or Branch Consultation work. Up to 5 "Other Hour" categories can be scheduled and planned alongside your Ministry Hours. Configure the category name (eg "LDC") and Reporting options in Settings. --- And this is just the beginning! Please check the website for details and support: www.serviceplanner.app Requirements: iOS 14+ Some mapping features require a connected device. All support and documentation is provided in English. Some cannot locate the app because they search for "Service Planner". The app is called "ServicePlanner".
WitnessWork
This app helps Jehovah's Witnesses manage their field service activities. It offers features for scheduling, tracking time, managing contacts with map integration, and generating reports. Designed for ease of use, it provides automatic reminders and customizable options for efficient ministry.
- Automatic contact mapping
- Contact sharing and import
- Service time scheduling and planning
- Map view for nearby contacts
- Service time tracking
- Return visit reminders
- Automatic study counting
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WitnessWork (formerly JW Time) is the easy way for Jehovah's Witnesses to manage their field service priorities. Designed to focus on user experience, WitnessWork is simple yet feature-rich. KEY FEATURES CONTACTS - Automatic Pins place a contact's address on your map - Dedicated Contacts tab with fuzzy search, smart sorting, and stacked filters - Contact avatars — a photo or emoji, with tap-to-expand fullscreen viewing - Share & import contacts via secure links — easily transfer calls to other publishers - Switching from MyTime? Import your contacts and visit history from a MyTime backup, with a preview before anything is added - Customize pin colors, or touch, hold, and drag to adjust any pin's location - Create coordinate-only contacts for rural territory - Customize the day thresholds and colors behind contact staleness - Dismiss contacts you no longer wish to visit, with reminders when it's time to return - Recover deleted contacts, and add custom fields to any contact - Swift options to reach an address, call, message, email, & more CONVERSATIONS & RETURN VISITS - Make "conversations" that link to contacts and notify you about upcoming return visits - "Upcoming Visits" reminds you of the day's conversations, so you never forget a return visit - Approaching and missed conversations surface on your home screen - Intelligent and automatic study counting SCHEDULING & PLANS - Schedule your service time and create one-time or recurring plans - Recurring plans by day of week and week of month (e.g. "first Monday"), with per-instance overrides - Assign a Type to each plan so projected totals reflect the right credit - A Schedule screen with a calendar view of day plans and recurring conversations - Annual Schedule view to confirm you've planned enough time for the whole service year TIME TRACKING & PROGRESS - Timer (stopwatch) to track your day's service time - Time tracking for every type of publisher, or customize it to exactly what you need - Automatic goal creation based on your publisher type - Time credit with an automatic 55-hour monthly cap, plus time rollover into the next month - Progress Screen 2.0 — Month, Year, and All-time views with customizable milestones, category breakdowns, and lifetime hours - Statistics on your monthly and yearly reports, plus notes on time entries - Beautiful celebrations the moment you cross a goal - Gamified service reporting via your "Monthly Routine" MAP - Quick access to relevant info while finding nearby contacts - Address autocomplete — start typing to see suggestions - Live progress while locating contacts, which you can skip midway SYNC, BACKUP & WIDGETS - Home screen widgets — month calendar, appointments, hours, and contacts - iCloud sync (Supporter) keeps reports, contacts, and plans in step across your devices, with optional photo sync - Backup and restore in seconds, with automatic backup reminders PERSONALIZATION - A whole new look — floating tab bar, frosted cards, and a fresh, modern feel - Redesigned home profile card showing your role, time served, and fun stats - Toggle visibility of home screen sections - Light, dark, or device theme, plus an optional custom accent color (Supporter) - Choose how time displays — decimal (13.5) or hours & minutes (13 Hrs 30 Mins) - Set date format, clock style, and start of week independently from app language, with an Auto option - Adjustable font size, and available in 18 languages MORE - Easy-to-understand monthly and annual service reports - Continual FREE updates WitnessWork does not and will never track any personal information. All personally identifiable data stays local to your device and is never sent to external servers. Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Screenshots
Verdict
The clearest difference is price: WitnessWork at Free against ServicePlanner's $2.99. WitnessWork also leads on update cadence (fortnightly vs every 2 months). ServicePlanner's advantage is in-app purchases (none vs 23) and chart position (#45 vs unranked). On rating, review sentiment, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
WitnessWork is free to download; ServicePlanner costs $2.99 up front. WitnessWork sells 23 in-app purchases, starting at $0.99 per month. ServicePlanner asks for nothing beyond the download.
WitnessWork holds the better App Store score, 4.9 against 4.7. Both are backed by a comparable volume of ratings — 188 and 441 respectively. Written reviews point the same way: 91% of ServicePlanner's written reviews are positive against 95% of WitnessWork's.
ServicePlanner ships an update every 2 months, WitnessWork fortnightly. The most recent releases landed on October 24, 2026 and October 25, 2026 respectively.
| Parameter | ServicePlanner | WitnessWork |
|---|---|---|
| Price | $2.99 | Free — better |
| Rating | 4.7 (188 ratings) | 4.9 (441 ratings) — better |
| Positive reviews | 91.4% of reviews | 95.3% of reviews — better |
| Number of ratings | 188 | 441 — better |
| Update frequency | Every 2 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Free with in-app purchases |
| Best chart rank | #45 — better | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Apple Watch |
| Requires iOS | 14.0 — better | 16.4 |
| Further details — not scored | ||
| Size | 46 MB | 100 MB |
| Age rating | 4+ | 4+ |
| Developer | iMatt Solutions | Levi Wilkerson |
Customer experience
ServicePlanner
WitnessWork
User reviews
ServicePlanner
From 188 App Store ratingsWhat we love
- 🚀 Excellent app for foreign language field service
- 🚀 Syncs to NW Publisher
- 🚀 Clean interface makes recording easy
- 🚀 Address look up feature saves time
- 🚀 Useful features make it worth the cost
Room to improve
- 🐛 Occasional crashes or bugs
- 🐛 Difficulty linking with Territory Helper
- 🐛 Recording 'Not at Home' visits not possible
- 🐛 Syncing between devices can be inconsistent
- 🐛 Lacks customization options for some users
WitnessWork
From 441 App Store ratingsWhat we love
- 👍 Simple and Productive
- 🚀 Customizable Hours
- 📍 Geotagged Addresses
- 📝 Wonderful Features
- 💻 Nicely Designed
Room to improve
- 🐛 Issues with Exporting Data
- 🕰️ Lack of Timer/Clock Feature
- 🗺️ Inconsistent Location Pinning
Bugs and requests
ServicePlanner
Reported bugs
3 issues- App crashing or not opening
- Syncing issues between devices
- Incorrect translation or localization
Requested features
8 requests- Ability to record 'Not at Home' visits
- Integration with Apple Watch
- Support for multiple types of hours (ministry, LDC, etc.)
- Customizable color coding for different visit types
- Ability to add photos to records
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- Compatibility with macOS
- Automatic territory management features
- Integration with NW Publisher for reporting
WitnessWork
Reported bugs
2 issues- Glitches After Latest Update
- Time Calculation Discrepancies
Requested features
5 requests- Lock Screen Widget
- Ability to Configure Week Start Day
- Time Entry with Notes
- Integration with Congregation Apps
- Placement Tracking for Literature and Videos
In-app purchases
ServicePlanner
No in-app purchases
WitnessWork
- Monthly Donation$0.991 Month
- Monthly Donation$1.991 Month
- Monthly Donation$2.991 Month
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- Monthly Donation$3.991 Month
- Monthly Donation$4.991 Month
- Monthly Donation$5.991 Month
- Annual Donation$9.991 Year
- Monthly Donation$9.991 Month
- Monthly Donation$10.991 Month
- Monthly Donation$11.991 Month
- Monthly Donation$12.991 Month
- Annual Donation$14.991 Year
- Monthly Donation$14.991 Month
- Annual Donation$19.991 Year
- One Time Donation$0.99
- One Time Donation$1.99
- One Time Donation$2.99
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- One Time Donation$3.99
- One Time Donation$4.99
- One Time Donation$5.99
- One Time Donation$9.99
- One Time Donation$14.99
- One Time Donation$19.99
Questions
Is ServicePlanner free?
Is WitnessWork free?
Which has better reviews, ServicePlanner or WitnessWork?
Do ServicePlanner or WitnessWork have ads?
Which is updated more often, ServicePlanner or WitnessWork?
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