Carrier® SMART Service vs GoTemp Pro

Carrier® SMART Service is a dynamic, proactive strategy for enhanced equipment and system management. Through the identification and analysis of chiller and system operating trends, more informed decisions can now be made relative to meeting comfort demands, implementing service, maintenance or repair events and improving a building’s financial performance. This unique service can be included in a Carrier Service Agreement plan as part of a regular preventive and predictive maintenance program. The SMART Service app allows SMART Service customers to quickly and easily view Insight into chiller operation and trends of HVAC units noting the serial number of the chiller to view.

GoTemp Pro (formerly DS Solutions) provides service technicians with faster, smarter, and more powerful tools for troubleshooting and servicing Commercial and Residential product lines across all brands, including Bosch, Champion, Coleman, Evcon, Fraser-Johnston, Guardian, Johnson Controls, Kenmore, Luxaire, TempMaster, and York. Access information easily by scanning the QR label on the rating plate or entering the unit’s serial number. Whether on or off the job site, technicians save time with features like: • Product information (nomenclature, fault codes, parts list, controls information) • Literature (technical guide, installation manual, wiring diagrams, performance reports) • Warranty (product registration, warranty claims, extended warranty purchases) • Bluetooth connectivity for Commercial equipment • Report product issues (Quality issue, concealed damage and shipping damage) • Tech calculators (RDS, superheat/subcool, temp vs resistance, splits piping configurator) • Training material Designed for convenience, GoTemp Pro delivers detailed information and direct support to ensure technicians have everything they need to succeed—faster, smarter, and more powerful than ever.