VOYCE Global vs Epic Authenticator

The VOYCE Client app is used by individuals to access professional interpretation services via video or audio. These interpretation services are offered by a professional Language Service Provider and commonly referred to as Video Remote Interpretation (VRI) or Audio Only Interpretation (AOI). Users click on the app, choose the languages they need help with, and are connected to a live interpreter. Access to the interpretation services are usually provided by an employer or agency in a professional setting such as health care, law, international business, or social services. There is a companion app used by the interpreters.

The Epic Authenticator app provides two-factor authentication for your Epic electronic health record system. Two-factor authentication makes your Epic credentials more secure by requiring another step to verify that it's you when you log in. Periodically when logging into Epic you'll receive a notification on your phone. Tap the notification to indicate that it's you and finish logging in. In case you miss the notification, you can also log in by typing in a temporary passcode displayed in the Epic Authenticator app. Your organization must set up Epic two-factor authentication before you can use the app, and you'll need to enroll your Epic Authenticator device in Epic. To get started, refer to the directions provided by your organization, or contact your organization's help desk.