Akixi vs eReceipts by KCS

Welcome to Insights – the ultimate companion for call center managers and supervisors! Insights revolutionizes the way informal call centers operate by offering real-time visibility into customer engagement performance. Seamlessly linking to our comprehensive call insights and call center reporting platform, this app empowers managers to stay informed and in control, all at their fingertips. With Insights, supervisors can monitor and manage agents and call queues in real time, ensuring optimal efficiency and exceptional customer service. The app provides a suite of real-time reports, including extension and agent reports, and wallboards. What sets Insights apart is its mobile-friendly interface, enabling users to receive push notifications for immediate updates on service levels. This feature allows managers to stay on top of customer experience metrics without being tied to their reporting client constantly. Designed for convenience and efficiency, Insights streamlines the way call center's operate, providing managers with the tools they need to make informed decisions on the go. Experience real-time insights and take control of your call center's performance with Insights – your window into enhanced customer engagement. - Insights - Call Center management - Real-time reporting - Customer engagement - Supervisory control - Mobile-friendly - Performance metrics - Agent monitoring - Service level notifications - Customer experience tracking

A seamless, integrated electronic Goods Received Note solution Connects to your K8 system via Wi-Fi or mobile data. Work offline; your changes are cached and will automatically sync when you have connectivity. GRN features: - Search for your purchase order and download it to your device, including customer and purchase order line information - View, create and confirm GRN - Scan barcoded purchase order or order lines. Supports most barcode formats in 1D and 2D - Photo capture The eReceipts app connects to your system, meaning you have full control over which users and devices can connect. No information is stored on a central server. Your system will require additional configuration to allow connections from the app. Please contact us for more information.