Medallia Mobile 3 vs Workcloud Pinboard

Medallia Mobile is the ultimate tool for closing the loop with customers fast. New role-based dashboards, streamlined workflows, and built-in alerts put real power in the hands of your workforce to take quick action on trends or feedback in real-time. Listening and responding to feedback becomes a habit when you bring the customer experience to employees at all levels with an intuitive interface and the ability to access this critical information anywhere, anytime: Role-based dashboards mean instant access to the most relevant, fine-tuned CX metrics for every employee - Close the loop fast via email and phone - Call customers back and record call results - Quick email replies with starter templates, or forward to colleagues - View, close, or reopen alerts - Optimized case management actions and ability to assign a case to user and/or role - Consistent look and feel between mobile and web with common modules that have the same behavior and user-defined filters in both Self-service administration makes it easy to set up and build dashboards for each role, aligning every employee with their most important customer experience metrics. Users can then view individual customer feedback and see the full context of each response along with related case management activities. Medallia Mobile 3 is built with the Medallia Alchemy design system to provide a consistent, fundamentally better user experience between mobile and desktop. And support for Single Sign-on, Pincode/Touch ID, and Enterprise Mobility Management platforms makes it easy to manage user access across your organization from one place. Download Medallia Mobile 3 today to activate your employees everywhere by putting real power into the hands of your mobile workforce. About Medallia: Medallia Mobile provides access to the Medallia Enterprise Feedback Management solutions used by Global 2000 companies around the world to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies.

Unleash your productivity with Zebra Workcloud Task Management —View and review all on-site work from a smart phone or tablet. Stay on the sales floor helping customers and still never miss an important update! Pinboard offers full functionality from wherever a manager or associate is working; they can communicate about work, assign tasks, and address execution challenges in real-time without needing to access a computer. Using Pinboard, on-site and field managers can: • Review upcoming and completed activities • Attest completion and compliance • View real-time reporting and manage by exception Associates can: • Access all touch points of daily work • View prioritized To-Do lists • Ask questions directly to project creators • Execute tasks and update task statuses The mobile-first design of Zebra Workcloud ensures that all solutions are intuitive and easy to use on any device and enables front-line teams to work more efficiently and effectively. Pinboard is intended for users of Zebra Task Management. For help getting started with Pinboard, please contact your Zebra administrator. For more information about Zebra Workcloud, visit us online at:  https://www.zebra.com/us/en/software.html