OpenTouch Conversation Plus vs Workforce by Verizon Connect

PLATFORM REQUIREMENTS • OpenTouch MultiMedia Services server R2.5+. • Notifications received via Apple Push Notification Service • iPhone SE(2nd gen)+ • iOS 16.x + INTRODUCTION Alcatel-Lucent Enterprise OpenTouch Conversation+ for iPhone leverages what users love most – their own devices. OpenTouch Conversation+ for iPhone exposes the features and flexibility of the OpenTouch Suite through the popular smartphone from Apple. Use gestures to place calls, retrieve messages and move easily from a phone call or IM to a multiparty conversation. Join conferences in one-click, enjoy visual voice mail ergonomics, and define and select your call-routing profiles to meet current location and availability. FEATURES • Download a single application matching different end-user profiles. • Present a single business identity, with one phone number across multiple devices - desk phone, PC and smartphone. • Offer a common user experience whatever the device you use. • Voice over IP everywhere. • Place, answer, and manage voice calls using the enterprise dialing plan. • Call anywhere using device, corporate directory, or OpenTouch contacts. • Manage conversations using the complete set of mid-call controls: call recording, inquiry call, hold, back & forth, transfer, ad-hoc conference, add/remove participant, leave or terminate conference and hang up. • Join in one click a scheduled meeting. • Move the conversation between devices - move the late day conference to your mobile device and be on time for the next appointment. • Listen to and manage voice-mail messages. • View contact presence and availability and tap to start and manage collaborative, secure conversations. • Start with a simple one-to-one chat and add people, add voice - seamlessly and effortlessly. • Open past chats to review exchanges and when necessary re-start the conversation. • Manage communication preferences and reach-ability using call routing profiles, effortlessly while on the move. • Enable/disable Call Supervision delegation. • Enable/disable Hunting Group registration. • Schedule meetings on-the-go using predefined meeting profiles that tailor OpenTouch conferencing capabilities to match the type of meeting or event. BENEFITS • Reduced enterprise communications expenses through use of Wi-Fi or 3G+ data connectivity for telephone calls and conference call. • Compelling and thoughtful user experience that encourages use, encourages employee communications and encourages rich and frequent conversations. • Improve collaboration and increase efficiency with streamlined evolution of business conversations to include multiple parties, persistent conversations while on the move. • Boost productivity and reduce costs with quick access to business communication features anywhere. • Be contacted faster and more efficiently with a single business identity across multiple devices. • Guarantee employee efficiency with a full set of notifications (voice message, instant messaging, missed call, scheduled conference alert). • Secure access to the enterprise through Reverse Proxy and Session Border Controller. LOCALIZATION • Brazilian, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish. DEVICE WHITE LIST Reference 8AL90822AAAB hosted on Alcatel-Lucent Enterprise Business Portal under the Technical Documentation Library.

Please note: You must be a Workforce customer to use this app. Workforce puts powerful route optimization and tracking tools together with an easy-to-use mobile app, to improve not only safety, but also the efficiency of your daily business operations. This powerful mobile tool allows workers to quickly identify crucial information about jobs and take decisive action. The Workforce mobile app lets you: * Get a snapshot of your upcoming jobs, recent messages, and submit any forms on demand. * Review details about job sites and set statuses to keep your team up to date. * Get an optimized job order list. * Assign yourself to a vehicle and submit any required DVIR’s. * Stay in touch with your team while out in the field using in-built communication. Download Workforce today and get the support your team needs. If you’re interested in signing up, contact your Verizon Connect account manager to find out more.