AXDX Field Desk 4 vs Fieldcode FMA

Outstanding service in the field is the key to customer satisfaction. The AXDX "Field Desk" mobile app for QAD gives AXDX field engineers anywhere, anytime access to relevant information from mobile devices. By bringing the right resources, knowledge, and information to the point of interaction, you can enhance the productivity of your field service engineers and improve the efficiency of service operations, while maximizing value from the your QAD SSM Application. Business Challenges: • Deliver exceptional field service and maintain profitability • Improve efficiency and productivity of field service engineers • Make optimal use of Resources • Get Timely and accurate information from the field Business Benefits: • Raise customer satisfaction by meeting Service Level Agreements • Increase productivity of field service engineers • Lower Costs • Manage Spare Parts Inventory • Capture high quality Data with Real/Time Data collection at customer sites Features: • Alerts: o Notify Engineers of New Service Calls to Accept/Reject o Notify status of Material Orders • Review Calls: o Empower Engineers to view Critical Call Information to make timely decisions • Record Activity: o Record Call Activity such as ETA/Arrival/Labor/Expenses/Faults/Notes • GPS Integration: o Integrate GPS Capabilities of Device to Route you to the call • Record Images: o Using your Mobile Device Record/Capture Images related to your call • Order Inventory: o Need spare parts? Use your mobile Device to Order Inventory • Review Inventory: o Review your Field Service inventory and Make Cycle Count Adjustments as Needed • Install Base: o Review/Update your Installed Base Records

The Fieldcode FSM solution helps you to plan and perform your Field Service interventions. With a fully automated, Zero-Touch approach work orders are created, scheduled and send to your techs without manual interventions. This empowers your technicians to work more efficiently, whether online or offline. The Fieldcode mobile app offers step-by-step instructions directly to technicians’ devices, ensuring consistent, high-quality service delivery. Technicians stay up-to-date on essential details such as schedule updates, customer information, order status, route navigation, and parts availability, all in one place. Key features include: • User-friendly interface: A structured, easy-to-navigate view of tasks for seamless workflow management. • Real-time job information: Access and update details such as task descriptions, contact information, documents, and more. • Offline capability: Data is stored locally when offline and automatically synced once the device is connected to the internet. • Automatic ticket assignment: Tickets are automatically assigned to technicians, eliminating manual assignment and ensuring quicker service delivery. • Efficient task reporting: Technicians can track progress, report time spent on tasks, and submit task completion reports, including relevant documentation. • Route optimization: On-map route information helps technicians optimize travel time, improving efficiency and service times. • Spare parts management: Technicians can access parts linked to their tickets, ensuring full traceability with details on pick-up/drop-off locations and easy receipt confirmation. With easy access to job information, schedule details, real-time updates, and reporting features, your team will never deal with lost data or unhappy customers again.