Loop Inbox vs Grasp Inbox
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Loop Inbox
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Designed to be clean and intuitive to use, the Loop Inbox® is the ultimate tool for managing customer communications and feedback. Whether you’re a small business owner looking to build relationships with a local audience or a large enterprise with omni-channel messaging and measurement needs across a global network, the Loop Inbox® is one powerful tool to meet all your requirements. With Loop Inbox®, you can connect with customers on a wide-range of messaging channels including SMS/Text, E-mail, Web Chat, Facebook Messenger, Twitter and many other social channels.
Grasp Inbox
This AI-powered cloud application consolidates customer service channels like WhatsApp, Instagram, Messenger, email, live chat, and chatbots into one platform. It enables real-time conversations from static emails and provides tools to manage and respond to customer inquiries on the go.
- AI-powered customer service
- Unified messaging across channels
- Real-time conversation capabilities
- Manage support tickets and inquiries
- Mobile access for on-the-go support
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Grasp is the all-in-one, A.I. powered customer service application in the cloud. A single app to quickly connect to customers via Whatsapp, Instagram, Messenger, email, live chat and chatbot; wherever, whenever. With the software’s unique hybrid messaging features, static emails can become a real-time conversation for a truly fluid and responsiveness support experience that will surprise you. Easy to install, and simple to use, it’s the application of choice for companies of all sizes. For improved efficiency, responsiveness and customer satisfaction, download the app on your mobile device. Grasp for iOS offers the following capabilities: - Access to all support tickets and conversations in your Grasp account - Ability to manage, update and respond to customer enquiries - Help your customers on the go!
Screenshots
Verdict
The clearest difference is update cadence: Grasp Inbox at every 2 months against Loop Inbox's every 20 months. On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Loop Inbox ships an update every 20 months, Grasp Inbox every 2 months. The most recent releases landed on September 5, 2026 and September 17, 2026 respectively.
| Parameter | Loop Inbox | Grasp Inbox |
|---|---|---|
| Price | Free | Free |
| Rating | — | 1.0 (1 ratings) — better |
| Number of ratings | — | 1 — better |
| Update frequency | Every 20 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | — | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 12.0 — better | 13.0 |
| Further details — not scored | ||
| Size | 38 MB | 15 MB |
| Age rating | 4+ | 4+ |
| Developer | Benbria Corporation | Casengo B.V. |
In-app purchases
Loop Inbox
No in-app purchases
Grasp Inbox
No in-app purchases
