ARKFLUX CX vs HappyOrNot Reporting

Customer Service and Employee Feedback Forms and Surveys with ARKFLUX. Whether you are looking to send an Employee Feedback Survey to gain invaluable perspective, or distribute an Event Registration Form to a Customer, ARKFLUX has everything you need to Create, Collate, Evaluate and Improve! Collect data both online and offline and automatically translates into 27 languages! Our AI & machine learning solution identifies feelings and sentiment expressed through advanced text analytics. We’re on a mission to bring the power of machine learning to every touchpoint. Our AI is able to draw deep learnings from the feedback and text conversations your customers are having with your brand, to give you easy, effortless emotional analytics. Need a little help to get started?   With instant access to our Template library, we will provide you with all the inspiration you need.   Full integration with Yammer for message distribution and real time activity updates. THIS IS AN ADD ON APP. YOU MUST HAVE A VALID ARKFLUX ACCOUNT TO USE THIS APP.

Are your customers Happy or Not? The HappyOrNot solution helps you turn reactions into profitable actions. It is a powerful, yet simple, tool that enables you to enhance your customer experience, uncover issues, present ways to fix them, and engage both employees and customers. Our solution is made up of three core elements: HappyOrNot Smileys, Analytics, and Success. HappyOrNot Smileys Smiley Touch, Smiley Digital and Smiley Terminal Our Smileys capture genuine customer feedback so you can learn your customers’ emotion when and where the experience takes place. - The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement - Beautiful design attracts people, drives maximum response rates - Easy to use, only requires a few seconds to respond - Get feedback from everybody, not only from the ones who engaged with you - Capture the feedback that matters, in the moment HappyOrNot Analytics All feedback data from our Smileys is passed on to our Analytics platform. The Analytics contains both robust and very flexible data insights sections that helps you to see how you're doing, analyze what is going well, and assess what can be improved. - See how you perform overall at a glance and against your industry peers - Understand the details with granular data by hour, weekday, month, location, and more - Discover the reasons through open feedback, painpoints, and highlights - Take immediate action with alert notifications and collaborative messaging - Engage and share your success with reports, data exports, and live sharing - Analytics is also where you manage your HappyOrNot solution and have all the tools in place for creating surveys, and managing experience points, users and subscriptions. You can use - Analytics any time, and any place, with a browser or the mobile app HappyOrNot Success We also provide additional services to ensure your use of our solution is successful to your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources. 
To learn more about the HappyOrNot solution, visit https://www.happy-or-not.com/en/solution/