LaunchPoint MobileForce vs SolarWinds Service Desk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
LaunchPoint MobileForce
This job management system helps field service professionals streamline operations. It allows for on-site job creation, billing, and documentation with photos and signatures. Features include intelligent routing, timesheet management, and integration with QuickBooks.
- On-site job creation and billing
- Document work with photos and signatures
- Intelligent routing and navigation
- Employee timesheet management
- QuickBooks Online integration
- Customizable forms
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• LaunchPoint™ Mobile Force is a complete job management system for field workers in the contractor, service, HVAC, and delivery industries. • Mobile Force scales from small sole-proprietors to large enterprise work forces. • Phone and Tablet applications allow field employees to create, receive, and bill jobs on-site. • Document work with pictures, billing, custom forms and signatures. • Intelligent Routing delivers optimized map-based driving routes. Integrates with device maps for point-to-point directions. • Manage employee timesheets and hours worked. Employees clock in and out of their day. • Integrates with QuickBooks Online products, services and customers. Send job billing directly to QuickBooks for invoicing. • Additional modules include Fleet, Safety, On-Call, and back-office Dispatch.
SolarWinds Service Desk
Access essential IT service desk functions on the go. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and track their requests.
- Real-time notifications for technicians
- Ticket tracking and assignment
- Remote incident resolution
- Service request submission
- Self-service article access
- Request status checking
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The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive. For Technicians: - Receive real-time notifications - Track open and incoming tickets - Assign or reassign active incidents - Update and resolve issues - Reference historical data for troubleshooting For Employees: - Submit a ticket (such as a broken device) - Request services (such as access to an application) - Access self-service articles - Check request status - Add comments to open tickets © SolarWinds Worldwide, LLC. All rights reserved.
Screenshots
Verdict
The clearest difference is review sentiment: SolarWinds Service Desk at 56% against LaunchPoint MobileForce's 0%. SolarWinds Service Desk also leads on rating (4.6 vs 3.0) and update cadence (every 2 months vs every 7 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SolarWinds Service Desk holds the better App Store score, 4.6 against 3.0. That said, the two scores are not equally well evidenced: SolarWinds Service Desk has 321 ratings behind it against 8, so its average is the more settled of the two. Written reviews point the same way: 0% of LaunchPoint MobileForce's written reviews are positive against 56% of SolarWinds Service Desk's.
LaunchPoint MobileForce ships an update every 7 months, SolarWinds Service Desk every 2 months. The most recent releases landed on October 24, 2026 and October 23, 2026 respectively.
| Parameter | LaunchPoint MobileForce | SolarWinds Service Desk |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (8 ratings) | 4.6 (321 ratings) — better |
| Positive reviews | 0.0% of reviews | 55.6% of reviews — better |
| Number of ratings | 8 | 321 — better |
| Update frequency | Every 7 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 | 13.0 |
| Further details — not scored | ||
| Size | 26 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | ELM FieldSight | SolarWinds Worldwide, LLC |
Customer experience
LaunchPoint MobileForce
SolarWinds Service Desk
Bugs and requests
LaunchPoint MobileForce
Not enough reviews yet to summarise bugs or requests.
SolarWinds Service Desk
Reported bugs
15 issues- Unable to get out of attachments without closing app
- Blank white screen on opening app
- App closes automatically after updating incident
- Notifications are delayed
- Incident searching is unreliable
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- Cannot upload pictures from phone
- Cannot reassign or check off tasks not assigned to user
- App opens and operates like a website
- Post button for notes doesn't show up
- Giant 'x' button in a bad spot
- Scrolling doesn't work correctly when typing long messages
- App won't let some users sign in
- Tapping notification only opens app, doesn't go to ticket
- Notifications are delayed by days and hours
- Used to work great, now no longer connects to server
Requested features
18 requests- Dark mode option
- Read-only dashboard
- Open links to incidents in app
- View 'Problems' section
- Add tasks to incidents
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- Don't default current user as requester
- Copy title of last incident
- Add configuration item to tickets
- Notification for new tickets received
- Add ticket number to banner notifications
- Integrate CMDB and inventory
- Time tracking entry
- Ability to add tasks
- Open various attachment types
- Export to other apps
- Toggle between agent and user app modes
- iOS notifications for incidents
- Notification for specific ticket categories
In-app purchases
LaunchPoint MobileForce
No in-app purchases
SolarWinds Service Desk
No in-app purchases
Questions
Is LaunchPoint MobileForce free?
Is SolarWinds Service Desk free?
Which has better reviews, LaunchPoint MobileForce or SolarWinds Service Desk?
Do LaunchPoint MobileForce or SolarWinds Service Desk have ads?
Which is updated more often, LaunchPoint MobileForce or SolarWinds Service Desk?
Other comparisons
