Oneserve Mobile vs Vatix

Oneserve unites your mobile workforce with their office-based colleagues, improving collaboration and productivity. Your entire service delivery process; whether quoting for work, generating a job, scheduling work, monitoring performance, managing assets and stock, invoicing or generating reports; is managed from one highly intuitive platform. This gives you the agility and control necessary to deliver service excellence. Increase employee productivity Your engineers access and record job data on their mobile phone and your office team has visibility of the entire job lifecycle on their desktop. Paperwork is no longer needed and processes are optimised to maximise productivity. Improve customer service Oneserve enables you to deliver a more accurate service: one in which you can resolve jobs quickly and respond to customer queries with confidence. This is achieved because everyone has access to the information they need - from details of past jobs, to first-time fix rates, to job costings. Reduce the cost of service delivery Customisable workflows enable you to set a process that your entire team follow. As you identify inefficiencies you can hone and tweak these workflows. When combined with Oneserve’s other efficient working practices, such as mobile working, parts management and performance monitoring, your costs will be minimised. Increase collaboration As well as uniting your office and remote staff, Oneserve can also connect you with your customers and contractors. Portal access gives your customer and contractors direct access to the data you want them to see and enable you to directly allocate work to contractors. Gain greater visibility and control Oneserve collates and stores information from your entire service delivery process. Our analytics function enables you to draw out valuable insight from this data through intuitive dashboards and reports. NB: The Oneserve mobile app will only work once combined with our desktop interface. Together they provide a dynamic Service Management Software solution that delivers a smarter future.

Vatix is the mobile app for your organisation's safety, compliance and operations. Use it to report incidents and near misses as soon as they happen, complete audits and inspections on site, track the actions that come out of them, and raise an alert if you need help while working alone. Everything you submit reaches the right people automatically and stays on record, so problems get dealt with sooner and you can always show what was done. INCIDENTS, AUDITS AND ACTIONS Report incidents as soon as they happen Seen an incident, a near miss or a hazard? Report it on the spot, while the details are fresh. It's routed to the right people automatically, and you can follow it through investigation to close. • Use your organisation's own forms for incidents, near misses, hazards and observations • Add photos and files to show exactly what you saw • Save a draft and finish later • Reply to comments and @mention colleagues to keep everyone updated Carry out audits and inspections on site Catch issues before they become incidents. Work through each question as you walk the site and submit before you leave, with nothing to write up afterwards. • See every audit assigned to you and when it's due • Add photos, notes and signatures as evidence • Raise an action from any finding on the spot • Save your progress and preview before you submit • Use it on your phone or tablet Close every action Turn anything that needs doing into an action with an owner and a due date, and track it through to closure. • Create and assign actions in a few taps • Update progress as the work gets done • Link each action to the incident, audit, site or asset it came from Stay on top of everything else • Read and acknowledge the policies, risk assessments and procedures you've been sent • Check your inbox for new actions, mentions and anything due today • Tap a link in an email to go straight to the right record • Managers and admins can check and update site and asset details LONE WORKER SAFETY If something goes wrong while you're working on your own, raise an alert and your location goes straight to the people who can help, around the clock. • Raise an SOS alert in seconds • Before a risky task, set a timed check-in. If you don't check in when it runs out, an alert is raised for you • Send a text, voice message or photo to let your team know how you're getting on • Respond to check-in requests, and ask colleagues to check in with you • Pair a Bluetooth alert button or Safe Pro Device for when you can't reach your phone • On Android, let the app call your emergency number for you when you raise a red alert • With 24/7 monitoring, trained operators at a BS 8484:2022 accredited Alarm Receiving Centre answer your alert and follow your organisation's response plan • If your organisation monitors alerts itself, they go straight to your own responders BEFORE YOU DOWNLOAD You'll need a Vatix account from your organisation. The features you see depend on what your organisation uses. Vatix will ask for permission to use: • Location, to send your position to responders when you raise an alert • Motion, to detect falls, if your organisation uses fall detection • Camera, to add photos and scan device QR codes • Microphone, to record voice messages • Phone, to call your emergency number when you raise an alert (Android) Help: support@vatix.com Privacy policy: https://vatix.com/legal/