Comparison

F5 Access vs ServiceNow Agent

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

F5 Access

This application provides secure and accelerated mobile access to enterprise networks and applications. It utilizes advanced VPN technologies to ensure data protection and seamless connectivity for users on the go.

Highlights
  • Secure mobile access with BIG-IP APM
  • Automatic network roaming
  • Full Layer 3 network access
  • iOS per-app VPN support
  • Multi-factor authentication
  • Biometric and device authentication
  • Managed configuration mode
Features
Read full description

F5 Access leverages the latest VPN technologies from iOS. Before using this application please refer to the F5 DevCentral article “F5 Access – FAQ” before deploying F5 Access with your MDM vendor. The new F5 Access iOS application from F5 Networks secures and accelerates mobile device access to enterprise networks and applications using VPN and optimization technologies. Secure VPN access is provided as part of an enterprise deployment of F5 BIG-IP® Access Policy Manager™ (APM). F5 Access for iOS™, version 3.2.0, features: - Secure mobile access when used with BIG-IP® Access Policy Manager. - Automatic roaming between networks, enabling users to stay securely connected while on the go. - Full Layer 3 network access to all appropriate enterprise applications and files. - Support for iOS per-app VPN. - Web logon protocol support. - Multi-factor authentication. - Custom URL scheme support for creating F5 Access Client configurations. - Custom URL scheme support for starting and stopping F5 Access Client. - Administrator enforced device lock settings. - Jailbroken device detection. - Biometric and Device Authentication for re-use of cached credentials. - Managed configuration mode for disabling of user edits to connection configurations after user’s IT admin has setup the initial configurations. - OIDC authentication with ASWeb Authentication session Requirements: Contact your IT Administrator End User License Agreement: https://cdn.f5.com/product/apm/apps/eula.html By downloading and using the application, you agree to its terms. BEFORE CONTACTING F5 SUPPORT, PLEASE REFERENCE: https://support.f5.com/csp/article/K2633

About

ServiceNow Agent

This app enables service desk agents to manage and resolve IT, HR, and customer service requests on the go. It offers out-of-the-box workflows and leverages device capabilities for tasks like navigation and barcode scanning, even offline.

Highlights
  • Manage team work assignments
  • Triage incidents and cases
  • Act on approvals with gestures
  • Complete work offline
  • Access full issue details
  • Optimize workflows with device hardware
Read full description

ServiceNow Mobile Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment. IMPORTANT: This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software. ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Screenshots

F5 Access4 screens
ServiceNow Agent4 screens

Verdict

The call

The clearest difference is rating: ServiceNow Agent at 2.1 against F5 Access's 1.6. ServiceNow Agent also leads on update cadence (every 3 weeks vs every 5 months). F5 Access's advantage is review sentiment (11% vs 0%) and iOS requirement (13.0 vs 18.0). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

ServiceNow Agent holds the better App Store score, 2.1 against 1.6. Both are backed by a comparable volume of ratings — 15 and 10 respectively. Written reviews complicate that: 11% of F5 Access's written reviews are positive against 0% of ServiceNow Agent's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

F5 Access ships an update every 5 months, ServiceNow Agent every 3 weeks. Both last shipped on October 26, 2026.

Scorecard4 real differences · 6 level
F5 Access versus ServiceNow Agent: the parameters behind the verdict, then further details
ParameterF5 AccessServiceNow Agent
PriceFreeFree
Rating1.6 (15 ratings)2.1 (10 ratings) — better
Positive reviews10.9% of reviews — better0.0% of reviews
Number of ratings15 — better10
Update frequencyEvery 5 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS13.0 — better18.0
Further details — not scored
Size12 MB154 MB
Age rating17+4+
DeveloperF5 Networks, Inc.ServiceNow

Customer experience

F5 Access

All ratings15 ratings
Positive13.3%
Neutral0.0%
Negative86.7%
Written reviews101 reviews
Positive10.9%
Neutral9.9%
Negative79.2%

ServiceNow Agent

All ratings10 ratings
Positive20.0%
Neutral10.0%
Negative70.0%
Written reviews4 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

In-app purchases

None

F5 Access

No in-app purchases

None

ServiceNow Agent

No in-app purchases

Questions

Is F5 Access free?
F5 Access is free to download, with no in-app purchases.
Is ServiceNow Agent free?
ServiceNow Agent is free to download, with no in-app purchases.
Which has better reviews, F5 Access or ServiceNow Agent?
ServiceNow Agent is rated higher. F5 Access averages 1.6 out of 5 from 15 ratings, while ServiceNow Agent averages 2.1 from 10 ratings.
Do F5 Access or ServiceNow Agent have ads?
Neither F5 Access nor ServiceNow Agent shows ads.
Which is updated more often, F5 Access or ServiceNow Agent?
F5 Access ships an update every 5 months, and ServiceNow Agent every 3 weeks. Most recently, F5 Access was updated on October 26, 2026 and ServiceNow Agent on October 26, 2026.

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