TOKN Mobility Client vs Sandvik Remote Support

The TOKN Digital app works as part of an enterprise mobility solution. Enterprise generated screens are deployed to the TOKN Digital app allowing users to process data from backend systems through a standard set of available functions. This allows companies to have a mobile workforce who can perform actions on mobile devices in a real time fashion which increases productivity and reduces rework. ​

Sandvik Remote Support provides expert help for troubleshooting - Connect and share your view with a mobile device or smart glasses with the right remote expert. - Stream live-video to show the situation at the site. - Collaborate with video, audio and chat in order to get help and guidance from the expert instantly. - Resolve the issues faster and get the job done. Smart request handling system for experts - Open a ticket with the Expert portal tools and connect with the field worker using mobile device or computer. - See field worker’s view and the exact situation at the site. - Guide the work in real-time and send annotated images, documents and links to the field worker. - Resolve issues together with the field worker. Features - Video & audio communication - Offline mode - Chat - Annotation tools - File transfer and storage - Language translation - Request handling and session storage - User management - Support for mobile devices and smart glasses - Secure communications - Integration and customisation