CCAgents vs UCaaS App

CCAgents is the client app for the Mobile2CRM solution suite - you must have an active Mobile2CRM account in order to use it. Mobile2CRM is the missing link between your employees' cellphones and your CRM and call recording systems - the leading multiple mobile business profiles solution for SMBs and Enterprises. Mobile2CRM enables the integration of cellphone interactions (calls, SMS / IM etc.) with organization management systems like CRM, ERP, call recording, AI-based BI and other systems. A comprehensive SDK is available for integration with other mobile applications. Mobile2CRM is global and operator-agnostic. It enables: • Using employees’ cellphones for both private and business communications • Separating business / private calls / text • Implementing true Bring Your Own Device (BYOD) • Easily monitoring of native cellular (peer-to-peer) communications • Enterprise-grade call recording • Complying with mobile recording and privacy regulations across the world

- Manage customer conversations across all connected channels in one Inbox. - Make and receive keypad voice calls, even in the background. - Incoming call notifications with Answer and Decline. - Manage and organize contacts and accounts with ease. - Create, manage, and track customer support tickets. - Access complete call logs and stay updated on call activity. - Stay connected with customers and your team in one app. - English and Arabic, with account settings and push notification controls.