Sprinklr vs Mersal IQ

The iPhone/iPad companion to Sprinklr. Sprinklr is the world’s leading enterprise Customer Experience Management (CXM) solution. With the Sprinklr mobile app, you can manage your Social, Marketing, Advertising, Research, Commerce, and Care functions right from your phone. Since the app connects directly to the Sprinklr platform, all the information is immediately synchronized while you’re on the go. And, you can rest assured that the same permissions, governance, and automation features are supported on the app as well. Here are just a few things you can do from the iOS app : · Manage all of your enterprise social accounts · Plan your marketing calendar · Publish and engage with messages and content · Manage workflows, such as approvals, assignments, and queues · Engage via Monitoring Dashboards · Browse, upload or manage all of your assets · Manage your advertising · Review or create Listening and Reporting Dashboards · Provide customer service · Receive Mobile Notifications · Collaborate with your team … and more! Get started now!

Mersaliq is the mobile companion to the Mersaliq dashboard, built for the people who answer customers all day — and rarely from a desk. ONE INBOX FOR EVERY CHANNEL Every Common Socail Media Channel land in a single shared inbox. Every thread carries the mark of the channel it came from, so you always know where a customer is writing from before you reply. MADE FOR A TEAM, NOT ONE PHONE • Filter to what's assigned to you, what nobody has picked up, or everything • Assign a conversation to a teammate, or take it yourself • Show only unread threads when you're catching up after a break • Snooze what can wait, resolve what's finished, reopen it when the customer writes back • Switch between organisations if you look after more than one REPLY THE WAY THE THREAD NEEDS • Text, photos, videos, documents, and voice notes • Saved replies for the question you answer twenty times a day • Approved WhatsApp templates — the way back into a chat once the 24-hour window has closed, with placeholders filled in before it sends • Typing indicators and read receipts, so the customer knows someone is there • Search across every conversation, including the message history inside them TAKE THE ORDER WITHOUT SWITCHING APPS Check a price in the product catalogue mid-sentence, create the order straight from the conversation, and move it from new to done or cancelled as it progresses. Search orders by customer or number. CONTACTS WITH MEMORY Each contact keeps their phone, city, country, opt-in status, the channel identities linked to them, and every past conversation on one screen — so a returning customer never gets answered cold. NOTIFICATIONS Push notifications when a new message arrives in your inbox, switched off in Settings whenever you'd rather they weren't. ARABIC AND ENGLISH, PROPERLY Full Arabic with true right-to-left layout, not a translated afterthought. The app follows your phone's language, and changing it here syncs back to the web dashboard. Light and dark themes follow the system. Privacy policy: https://mersaliq.com/privacy-policy Terms of service: https://mersaliq.com/terms-of-service Support: https://mersaliq.com/support