TraQtion Complaint Management vs Tattle

TraQtion Complaint Management is a mobile solution that helps you track and resolve supplier, product or guest complaints. Application automatically identifies trends and brings repeat problems to your attention with its unique escalation process.

Turn guest feedback into actionable insights. Tattle is the ultimate reputation management tool for restaurant operators, General Managers, and multi-unit owners. Access all your guest data, reviews, and operational metrics in one unified inbox—so you can improve guest satisfaction without being tied to a desk. UNIFIED FEEDBACK INBOX Stop juggling apps. Tattle centralizes everything: - All-in-One Feed: View proprietary surveys, ratings, photos, and comments. - Review Management: Monitor Google, Yelp, Facebook, and TripAdvisor in real-time. - Instant Replies: Respond to guests and reviewers directly from the app. - Smart Filters: Sort by channel (Dine-in, Delivery, Takeout) or day-part to spot trends. AI-POWERED COACHING Take the guesswork out of operations. Tattle’s algorithms work like a personal analyst: - Automated Objectives: The app automatically identifies the #1 operational category (e.g., Speed, Accuracy, Culinary) you need to fix to boost your Guest Experience Rating (GER). - Monthly Focus: Get clear, data-backed goals for your team every month. - Predicted Impact: See exactly how much your scores will rise if you hit your objectives. REAL-TIME ANALYTICS Make data-driven decisions on the fly with a clear dashboard: - Guest Experience Rating (GER): Track your 1-5 star operational score. - Top Box: Visualize your percentage of 5-star perfection. - Incident & Recovery Rates: Monitor complaints and resolution speed. - Trend Analysis: Compare performance over 7, 30, or 90 days. RECOVER LOST REVENUE Don't let a bad experience become a bad review. - Smart Alerts: Get notified instantly about low-scoring feedback. - Direct Messaging: Chat with guests to resolve issues and win them back. - Revenue Tracking: See exactly how much revenue you’ve saved through recovery. BUILT FOR OPS LEADERS - Multi-Location Support: Switch between restaurant locations instantly. - Manager-Focused: Designed for GMs who need to manage the floor and their reputation. - Secure: Biometric login (Face ID/Touch ID) keeps data safe. Download Tattle today and give your team the insights they need to deliver 5-star hospitality.