IBM Control Desk vs Collaborator Application

With the IBM Control Desk mobile app, service desk agents, field agents, and manager/approvers no longer have to be at their computer to resolve tickets. Whether in a client’s office, in a data center, in a taxi, or at an event with a family member, “keep the workflow moving” with the IBM Control Desk mobile app. View and edit tickets, change ownership, change status, and comment on tickets while on-the-go. Managers can also approve or reject requests. Business users can enjoy the convenience of self-service with the IBM Control Desk mobile app. Search for solutions, create service requests, and check status of service requests from your mobile device. The mobile app is supported for IBM Control Desk version 7.6.0.4 and higher.

Blue Yonder Network Supply Chain Collaboration provides a set of activities that allow users to enter production plans and capacities, commit to forecasts and promise orders. Each activity contains multiple plan types giving the user the capability of working with short term or long-term plans. Application designed for use while disconnected from the network, allowing the user to work with the app while walking a shop floor, inspecting a warehouse, loading trucks, or working out on a field.