Supportbench vs The Live Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Supportbench
Manage customer support cases efficiently with a flexible toolset. View, update, and create cases, attach files, and track activities. This app helps deliver excellent customer service by providing comprehensive case management features.
- View and update cases
- Manage team cases
- Create new cases
- Attach files and photos
- View ticket details
- Forward cases
- Update company information
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A case management application that delivers on the promises you make to your customers. Deliver the best support using the most flexible tool-set. This version of the iOS app includes: • View and update cases including all of the fields • View all of your teams cases • View queues and your work queues • View recent items • Create new cases • Attach new activities to cases including tasks • Upload and view attachments on cases • Take a picture and attach it to a case • View the details of your tickets including comments with rich text and inline images • Forward cases to other agents • View a companies information and update it including contacts and case history. Supportbench is a powerful and flexible case management system for those customer service and help desks that need more than just the status quo ticketing system.
The Live Support
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1. Get Your Answers Quickly With The Live Support, you can obtain answers to your questions promptly. Our efficient system connects you with experts who can provide the information you need without any delays. Whether it's a technical issue, a professional inquiry, or a simple question, we've got you covered. 2. Access to Professionals in Multiple Categories Our app gives you access to a diverse range of professionals. From doctors and engineers to consultants and technicians, you can find experts in over 100+ categories. Whatever your query, there's always someone ready to help. 3. Chat Live With Experts Experience real-time communication with experts. Our live chat feature ensures you can discuss your issues directly with professionals, making the support process more interactive and effective. You can ask questions, get instant feedback, and find solutions in real-time. 4. Easy Connect Connecting with an expert is easy and straightforward. Simply fill out the form with your name, email, and message, and we will get back to you as soon as possible. The Live Support makes sure that reaching out for help is hassle-free and convenient. Why Choose The Live Support? Reliable and Accurate: Our professionals are verified and highly qualified, ensuring you receive accurate and trustworthy answers. Diverse Expertise: With access to experts in numerous fields, you can find the right support for any question or issue. User-Friendly Interface: The Live Support is designed with simplicity and ease of use in mind, making it accessible to everyone. Instant Communication: Get real-time answers and support through our live chat feature, ensuring your problems are solved quickly. How It Works Sign Up or Login: Create an account or log in to start using The Live Support. Select a Category: Choose from a wide range of categories to find the expert that suits your needs. Ask Your Question: Type in your question or describe your issue and connect with an expert instantly. Get Your Answer: Receive reliable and accurate answers from professionals in real-time. Follow Up: Continue the conversation if you need more information or clarification. Privacy Policy : https://thelivesupport.com/privacy-policy/ TOS : https://thelivesupport.com/terms-of-service/
Screenshots
Verdict
The clearest difference is in-app purchases: Supportbench at none against The Live Support's 3. Supportbench also leads on ads (none vs shown). The Live Support's advantage is update cadence (every 10 months vs every 22 months) and iOS requirement (13.0 vs 15.5). On price and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. The Live Support sells 3 in-app purchases, starting at $9.99 per month. Supportbench asks for nothing beyond the download.
Supportbench ships an update every 22 months, The Live Support every 10 months. The most recent releases landed on November 2, 2026 and October 27, 2026 respectively.
| Parameter | Supportbench | The Live Support |
|---|---|---|
| Price | Free | Free |
| Rating | 1.0 (1 ratings) — better | — |
| Positive reviews | 0.0% of reviews | — |
| Number of ratings | 1 — better | — |
| Update frequency | Every 22 months | Every 10 months — better |
| Ads | No — better | Yes |
| In-app purchases | No — better | Yes |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.5 | 13.0 — better |
| Further details — not scored | ||
| Size | 10 MB | 58 MB |
| Age rating | 4+ | 17+ |
| Developer | Supportbench Services Inc. | The Software Support LLC |
In-app purchases
Supportbench
No in-app purchases
The Live Support
- Monthly$9.991 Month
- Quarterly$29.993 Months
- Yearly$99.991 Year
Questions
Is Supportbench free?
Is The Live Support free?
Do Supportbench or The Live Support have ads?
Which is updated more often, Supportbench or The Live Support?
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