Mobile Service Request v3 vs KNOW Maintenance

With this app, mobile workers can report and follow up on incidents and service requests from their mobile phone. The app interacts with MCS Helpdesk management software and greatly improves service management around buildings or sites. Key capabilities With MCS Mobile Service Request you can: Easy booking and management of your service calls on the go. • Book a support ticket in seconds using ticket templates • View and manage your tickets in detail • Create and view actions on tickets • Browse and look up tickets using various search criteria • Take pictures and record voice notes • Scan QR and barcodes to log new tickets even faster Minimum supported MCS versions • 16.0.469 • 17.0.136

Know Maintenance is the ideal solution to manage assets and preventive maintenance requirements for hotels and other facilities. This modern and intuitive solution helps improve asset life and makes life easier for maintenance teams. It's intuitive user platform, for both web and mobile users, enables digital transformation of current asset management, scheduling and maintenance processes.. The dynamic and detailed checklist function ensures all work orders are completed upto standards allowing different departments to collaborate seamlessly. With KMT’s mobile app, you can create work orders, click snaps of broken assets and attach them to WOs and assign Work Orders to technicians. MANAGE ALL ASSET MAINTENANCE Scan QR codes to view asset information, history and create WOs Track costs associated with parts and vendors Standardize maintenance defining Checklists and instructions Add images/documents with defined SOPs View entire work history for any asset CREATE AND MANAGE WORK ORDERS Create WOs and assign to Technicians Organize WOs by due date, type, status, location and more Track time spent on each WO using Start and Complete actions Park WO and Reassign to other technician Add costs associated with parts and vendors Add remarks or attachments at any stage of execution Manage tasks using Checklists and instructions REAL TIME COMMUNICATION Instant email and push notifications on different stages of WOs Real time status tracking on WO Console Communicate with your team on progress PREVENTIVE MAINTENANCE Schedule PMs for individual assets or categories Assign PM to an individual or team Assign multiple schedules to an asset Define variance for PM compliance Schedule PMs based on asset usage