Epic Authenticator vs MPI Technical Assistance

The Epic Authenticator app provides two-factor authentication for your Epic electronic health record system. Two-factor authentication makes your Epic credentials more secure by requiring another step to verify that it's you when you log in. Periodically when logging into Epic you'll receive a notification on your phone. Tap the notification to indicate that it's you and finish logging in. In case you miss the notification, you can also log in by typing in a temporary passcode displayed in the Epic Authenticator app. Your organization must set up Epic two-factor authentication before you can use the app, and you'll need to enroll your Epic Authenticator device in Epic. To get started, refer to the directions provided by your organization, or contact your organization's help desk.

Used in reference to Medical Packaging's product line, look up a variety common issues and find easy solutions to get your machine back up and running, without assistance from a tech support rep! Solutions will feature step-by-step instructions, and in some cases detailed pictures or links to instructional videos. Easily find MPI tech support contact info if further assistance is needed by accessing the Contact Us page or hitting the Help button at any point along the way. **Disclaimer: This app does not fully encompass all products, or possible issues and solutions. The issues and solutions offered in this app are meant to be user-friendly and generally simple. To discuss all possible scenarios, continued troubleshooting, or to schedule a service, please reach out to MPI tech support using the info provided on the Help and Contact Us screens!