Torq Vendor vs HFX
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Torq Vendor
This app helps medical device representatives manage their case schedules and communicate with hospitals. It offers automatic case matching, live updates from the operating room, and tray management. Users can receive notifications for case changes and submit forms directly from their device.
- Case scheduling and grouping
- Automatic case matching
- Live OR updates
- Tray management and tracking
- Actionable notifications
- Form submission
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Torq Vendor keeps medical device reps on top of every case they cover. You're matched to cases automatically, you can follow the surgery live, and you tell the hospital which trays to expect, all from your phone. CASE SCHEDULE • Every case you're matched to, across all your hospitals, in one list grouped by day. • Search any case detail, including doctor, procedure and notes, and filter by day or hospital. • Group each day by surgeon if you prefer. • See the procedure, surgeon, room, duration, side of body and patient initials, age and sex for each case. • Show case times in the hospital's time zone or your own. AUTOMATIC CASE MATCHING • Torq matches you to cases using rules set up for your territory. • Accept or reject a case, or accept it and mark no trays needed, right from the list. • See which teammates have accepted a case, so you know who's covering it. LIVE UPDATES FROM THE OR • At supported hospitals, follow each case as it happens: patient arrival, pre-op completed, patient in room, incision, closing, closed and patient out. • Follow the previous case in the same room too, so you can time your arrival. TRAY RESPONSES • Tell the hospital how many house and loaner trays to expect, and when loaners will arrive. • Pick named loaner trays from your team's tray library, with suggestions based on the case and your team's past picks. • Mark loaner trays on hold, or tell the hospital no loaners are needed. • Track the trays delivered for your case and view their photos. ACTIONS AND NOTIFICATIONS • The Actions tab gathers every case that needs something from you, with a badge count and colors for what's urgent. • Get notified when a case is added, canceled, transferred or removed, or when its date, time, room, side of body or notes change. Tap a notification to open the case. • Turn on email notifications to get the same alerts in your inbox. MORE • Leave a team response note for the hospital. • Send product order and implant usage forms by photo, at supported hospitals. • Add a case to Google Calendar. • Choose a light, dark or system theme, and adjust the text size. Torq Vendor works with Torq Hospital, the app hospital staff use to coordinate reps and trays. You'll need a Torq account, which you can request in the app.
HFX
Manage chronic pain with personalized relief. This app pairs with a spinal cord stimulator to learn your pain patterns and deliver tailored therapy. It offers features like progress tracking, favorite program saving, and proactive patient support.
- Personalized pain relief recommendations
- Proactive patient support
- Save favorite therapy programs
- Track pain relief progress
- Earn achievement badges
- Check device battery level
- Enable MRI Mode
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There's now a better way to manage your chronic pain. The HFX App pairs with the Nevro HFX iQ spinal cord stimulator to learn from your unique pain and deliver personalized pain relief from your smartphone. Join over 100,000 people who have been treated with HFX therapy. The HFX App is easy to use: 1. You complete simple check-ins 2. HFX iQ learns from your unique pain experience 3. Get your personalized recommendation With the HFX App you can: Get continuous pain relief. HFX iQ will learn from your inputs, preferences, and unique pain experience to deliver personalized pain relief. Receive proactive patient support within 24 hours. The HFX App will send alerts to your Nevro Care Team so they can proactively reach out to provide support when you need it. Save your favorite programs. Bookmark your favorite programs that you like to use or want to easily return to. You can personalize your favorites by giving it a name like “walking” and selecting a color. Track your progress. Better understand your pain level trends, review your relief over time, and how your pain responded to past programs. Earn badges. Collect badges as you complete goals, achieve more pain relief, or reach a milestone. Check your battery level. Your battery level is conveniently displayed on your Home screen. When your battery is low or empty, you will get a notification to recharge. Safely get an MRI scan.* Easily turn on MRI Mode so you can safely get a full-body MRI scan. *Within conditional parameters. Refer to https://www.nevro.com/English/us/patients/patient-manuals/default.aspx for detailed information on MRI safety and conditions. ________________________________________ The HFX App will work on select Apple devices: iPhone 8 and above running iOS 15 or later. To view the list of compatible devices, go to https://www.NevroHFX.com/resources/hfx-app/ The HFX App is approved for use with the Nevro HFX iQ Spinal Cord Stimulator within the U.S., English Only. The HFX App controls an implanted medical device only available if prescribed by a physician. You should consult your physician before using the Nevro HFX iQ Spinal Cord Stimulator (including the HFX App) or making medical decisions. The HFX App can change your HFX iQ therapy settings; use only as directed by your Nevro Care Team or physician. Nevro Corp. 1800 Bridge Parkway Redwood City, CA 94065 U.S.A. Provider and Patient MRI Questions p: +1-888-895-8105 HFX, the HFX logo, HFX iQ, the HFX iQ logo, NEVRO, and the NEVRO logo are trademarks or registered trademarks of Nevro Corp. iPhone is a registered trademark of Apple, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and Nevro’s use is under license.
Screenshots
Verdict
The clearest difference is review sentiment: Torq Vendor at 100% against HFX's 12%. Torq Vendor also leads on rating (5.0 vs 3.0). HFX's advantage is ratings volume (165 vs 19). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Torq Vendor holds the better App Store score, 5.0 against 3.0. That said, the two scores are not equally well evidenced: HFX has 165 ratings behind it against 19, so its average is the more settled of the two. Written reviews point the same way: 100% of Torq Vendor's written reviews are positive against 12% of HFX's.
Torq Vendor ships an update every 4 months, HFX every 3 months. The most recent releases landed on October 29, 2026 and October 25, 2026 respectively.
| Parameter | Torq Vendor | HFX |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (19 ratings) — better | 3.0 (165 ratings) |
| Positive reviews | 100.0% of reviews — better | 12.1% of reviews |
| Number of ratings | 19 | 165 — better |
| Update frequency | Every 4 months | Every 3 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.4 | 15.0 — better |
| Further details — not scored | ||
| Size | 56 MB | 59 MB |
| Age rating | 17+ | 17+ |
| Developer | Torq Interface | Nevro Corp. |
Customer experience
Torq Vendor
HFX
Bugs and requests
Torq Vendor
Not enough reviews yet to summarise bugs or requests.
HFX
Reported bugs
22 issues- Connection issues
- Stopped connecting
- Bluetooth connection problems
- White screen
- App not loading
Show 17 moreShow fewer
- App freezing
- Assessment alert not working
- App crashes
- Takes multiple attempts to connect
- Dropping off network
- App not working
- Syncing issues
- Upload error
- Low battery notifications not working
- Battery drain on iOS
- Difficulties staying connected
- Won't connect
- Doesn't sync with Bluetooth
- Can't find device
- Not phone compatible
- Charger shuts down quickly
- Stimulation changes without user input
Requested features
14 requests- Dark mode option
- Add an option to write notes
- Improve battery percentage display
- Improve pain rating system
- Add percentage to battery meter
Show 9 moreShow fewer
- Fix push notifications for low battery
- Option to write notes and communicate in own words
- Improve IQ mode functionality
- More attention to reliability
- Better system for daily questions
- Improve assessment questions
- Add ability to communicate with team advocates
- Improve connection stability
- Notification for app updates
In-app purchases
Torq Vendor
No in-app purchases
HFX
No in-app purchases









