Crazy Lady
DONT DO IT.
Problem with app?
For he last few days when I try to open the HFX app to do my daily review, all I get is a white screen. What is going on??
Dark Mode Please!
Can You please add an option in settings to set the Home Screen to dark mode please????? So sick of being “BLINDED” by the frigging white Home Screen!
White screen!
I've had this app for almost a year. It has worked fine up until last week. Now all I get is a white screen. What's up? I can no longer keep up with my progress or do my daily assessments. This is my lifeline! My pain has been relieved by up to 80% but it seems I have been cut off from contact! I feel fine, so I am fairly confident that the unit is doing it's job, but I have developed 5 points of high impedance that are very concerning. Help!
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Frustrated and over it!!!!
Let me just first start off by saying…. When it works, it’s amazing! I have provided such a low rating due to the several frustrations in using this product for the past two years.
1. Repetitive issues with the app not working correctly.
2. Dropping off the network, requiring a face to face visit from Nevro rep to get my stimulator “back online”. So, so, so very inconvenient! (Time off work, scheduling appointment that must be at the doctor’s office) Multiple challenges with that! My last appointment with Nevro I learned that the “very small pizza” on the charging pad must hit the EXACT center of the stimulator in your back. NGTL…. MF has taken a few flight trips across the living room, which only leaves me extremely frustrated and hopeless, along with excruciating pain! Worst design ever!!
3. I have spent hours attempting to place the charging pad against the device in my back. Belt pocket for charging pad is the worst design ever!
4. You have to take time to charge every other day.
Today I am dealing with the white screen. This is a new thing for me but I have read some reviews mentioning this. I wish someone would post resolution.😩
I’ve taken steps to have device removed.
1. Repetitive issues with the app not working correctly.
2. Dropping off the network, requiring a face to face visit from Nevro rep to get my stimulator “back online”. So, so, so very inconvenient! (Time off work, scheduling appointment that must be at the doctor’s office) Multiple challenges with that! My last appointment with Nevro I learned that the “very small pizza” on the charging pad must hit the EXACT center of the stimulator in your back. NGTL…. MF has taken a few flight trips across the living room, which only leaves me extremely frustrated and hopeless, along with excruciating pain! Worst design ever!!
3. I have spent hours attempting to place the charging pad against the device in my back. Belt pocket for charging pad is the worst design ever!
4. You have to take time to charge every other day.
Today I am dealing with the white screen. This is a new thing for me but I have read some reviews mentioning this. I wish someone would post resolution.😩
I’ve taken steps to have device removed.
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Frustrated
This app is so difficult to connect to Bluetooth. I don’t have problems connecting to Bluetooth with anything else but HFX! I have never had to restart my phone so much. I’m about to just be over it.
App no longer loading
The device is still working but the app no longer loads and gets stuck on a white screen. I am not able to adjust the device settings for differing levels of pain. I have an iPhone 12 Pro Max.
In Need of Updates
The only time the assessment alert worked was when phone couldn’t connect to device. Assessment portion is too vague, contact me for useful update suggestions. You responded to my earlier review asking for my input by giving me the phone number for my personal care team!?!?! I have told them time and again of my suggestions. If you really want my constructive input give me a phone number of one of your software engineers.
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Useless
This is 10 year old technology absolutely useless
White screen
My screen went white on Thursday and I called the Nevro number and she called me back we tried several things and the screen remained white. She told me she would have somebody else call. They called back and we do a couple things and we got disconnected. I tried calling back and left a message again. It is Saturday night and I called and left another message.
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Works NOW
I had my device replaced yesterday, as it was a dinosaur compared to this new one. So far it’s working flawlessly. No white screen like mentioned earlier. I have nothing but good things to say about Nevro. I’m a walking miracle and they helped me back in 2017. Thank you for making my life Fun again.
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App not working
The app isn’t working and I’m in extreme pain. I’ve tried to re load it but can’t. It’s been down for days. What’s is happening?
Frustrating!!
This app has so many glitches. For what my insurance and out of pocket I paid for this stimulator, it should be perfect. It takes several attempts to connect to WiFi. I get errors and then it connects. When I try to change to a favorite setting, the tabs swap, forcing me to close and open several times to get it to switch back. I do assessments everyday but when I go back to see trends, there are days that say no data collected. They need to fix these issues.
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The implant is terrific. The app is hugely disappointing
I kind of wish that I would have checked app reviews before, y’know, having their device surgically implanted into my body- but who would have expected the companion app to suck?
The app will pair to the implant. But I have NEVER consistently received reminders. Only after I open and close the app several times will the app seem to “remember” that it is paired. Yes, I have spoken to my Nevro rep and the tech team. They’ve been looking into it for months. Nothing has helped.
I’m glad that I can at least do the surveys and make adjustments, I just wish that I could actually get alerts from my implant.
The Nevro pain management technology itself and the Nevro representatives seem great, but with the app being so central to the experience I’d be wary of recommending Nevro to others
The app will pair to the implant. But I have NEVER consistently received reminders. Only after I open and close the app several times will the app seem to “remember” that it is paired. Yes, I have spoken to my Nevro rep and the tech team. They’ve been looking into it for months. Nothing has helped.
I’m glad that I can at least do the surveys and make adjustments, I just wish that I could actually get alerts from my implant.
The Nevro pain management technology itself and the Nevro representatives seem great, but with the app being so central to the experience I’d be wary of recommending Nevro to others
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Stop working, now not synching
I was really enjoying my app until a week ago the screen went blank. I thought itbwoukd fix itself, nope it didn't 👎. So, I deleted the app, maybe thinking re-installing may help. It didn't 👎 It will not even locate my device at all. Welp, I just went on and broke out the good ole remote control and dropped the app. If they fix, I might install it again but they need to keep up with clearing these bugs.
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HFX
App freezing up! For the last 3 days I’ve been unable to use the stimulator, because every time I go to use it the app freezes up! I need an update fix please!!
Problem
The app was working fine till about two months ago then it when white but I have had problems with getting any kind of pain management since they did a manufacture update and since I have had nothing but trouble and I went through a revision and it still isn’t working like it use to unfortunately.
Great app
Really helpful
App not working
Just tried to open the app but nothing happens. Please give an update to why this is happening. I need to adjust my implant now
Watch out for the blank white screen
They don’t tell you that the app will go white screen and that will cause your device to stop working properly. All of a sudden my pain started coming back. After a couple of days, (at first I thought I had overdone my exercise, but then realized it was the nerve pain) I went to check the app and the screen was blank white. They don’t notify you and even though they say it doesn’t impact the device, it DOES.
Once I jumped through several hoops to get it reset, I am back to feeling normal again.
Frankly, this isn’t fully about the app issue, it’s also about the lack of communication from NEVRO that this is a known issue.
An email along with reset instructions should have been sent to every device user.
Once I jumped through several hoops to get it reset, I am back to feeling normal again.
Frankly, this isn’t fully about the app issue, it’s also about the lack of communication from NEVRO that this is a known issue.
An email along with reset instructions should have been sent to every device user.
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