Sure Support vs RouteThis Certify

Sure Support runs a variety of network tests and diagnostics and allows you to resolve common connectivity issues so you can go back to enjoying your Internet package to the fullest! This information will also help our support technicians, if you were unable to solve your issue. After running your scan, you will be prompted on a potential fix for your connectivity issue. If you are still having trouble after completing these steps, please contact our support team.

Flawless WiFi connectivity on day one. Installations are your business' first impression - make it count. Installation sets the tone for the entire subscriber experience, if you don't get the installation right you open your business up to a number of problems down the road. Certify provides installation technicians a tool to quickly map wall to wall WiFi coverage while delivering your customers a personalized install certificate that explains exactly what they can expect from their new internet service in every room of their home once the technician leaves the premises. Technicians are guided through important installation checkpoints to ensure every install meets the same standards. The work they do throughout an install is synchronized to the cloud for support agents or repair technicians to pick up in the future. The Certify app also provides on-premise technicians with automated signal quality projections overlaid on a map of the customers home footprint including mesh placement recommendations so they can discuss optimal configuration of the network to help customers make better decisions on router placement or range extender / mesh addons. Customers are provided with a visual map in the shape of their home with WiFi speed measures in every room, leaving customers with a clear picture of what to expect from their home network. All of this is automated and completed in minutes while your install technician walks around the home.