Sure Support vs My JE
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Sure Support
Diagnose and resolve common internet connectivity problems. The app runs network tests, provides potential fixes, and gathers information to assist support technicians if issues persist.
- Network tests and diagnostics
- Connectivity issue resolution
- Step-by-step fix prompts
- Support technician information gathering
- Internet package optimization
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Sure Support runs a variety of network tests and diagnostics and allows you to resolve common connectivity issues so you can go back to enjoying your Internet package to the fullest! This information will also help our support technicians, if you were unable to solve your issue. After running your scan, you will be prompted on a potential fix for your connectivity issue. If you are still having trouble after completing these steps, please contact our support team.
My JE
Gain control over your electricity consumption and reduce energy costs. Track usage in units and cash, compare with similar homes, and set targets to save money and contribute to a zero-carbon future.
- Track energy usage in kWh and cash
- Compare usage day-by-day, week-by-week, year-on-year
- View bills and transactions
- Compare usage with similar properties
- Set consumption targets
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The My JE app puts you in more control of your electricity usage than ever before, helping you to save energy - and money. See and compare how much electricity you’re using and when day-by-day, week-by-week or year-on-year in both kWhs (units) and cash, helping you to budget. View your bills and transactions and compare your usage with other similar properties. The My JE app is simple to use and makes it clearer and easier than ever to stay in control of your electricity consumption and learn where and how to reduce it. It puts control of your electricity usage at your fingertips, helping you to cut costs and save energy, helping to work towards a zero carbon future. You will be able to: - See and compare how much energy you’re using in day-by-day, week-by-week or year-on-year comparisons in both kWhs (units) AND cash. - View bills, transactions and your account balance. - Set up a profile to compare your electricity usage with other similar properties. - Set a weekly or monthly consumption target to help you control costs.
Screenshots
Verdict
The clearest difference is review sentiment: My JE at 65% against Sure Support's 0%. My JE also leads on update cadence (every 5 weeks vs every 3 months) and iOS requirement (15.6 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Sure Support ships an update every 3 months, My JE every 5 weeks. The most recent releases landed on September 16, 2026 and July 17, 2026 respectively.
| Parameter | Sure Support | My JE |
|---|---|---|
| Price | Free | Free |
| Rating | — | 4.6 (11 ratings) — better |
| Positive reviews | 0.0% of reviews | 64.9% of reviews — better |
| Number of ratings | — | 11 — better |
| Update frequency | Every 3 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 55 MB | 76 MB |
| Age rating | 4+ | 4+ |
| Developer | Sure (Guernsey) Limited | Jersey Electricity PLC |
Customer experience
Sure Support
My JE
In-app purchases
Sure Support
No in-app purchases
My JE
No in-app purchases
