Sure Support vs My JT
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Sure Support
Diagnose and resolve common internet connectivity problems. The app runs network tests, provides potential fixes, and gathers information to assist support technicians if issues persist.
- Network tests and diagnostics
- Connectivity issue resolution
- Step-by-step fix prompts
- Support technician information gathering
- Internet package optimization
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Sure Support runs a variety of network tests and diagnostics and allows you to resolve common connectivity issues so you can go back to enjoying your Internet package to the fullest! This information will also help our support technicians, if you were unable to solve your issue. After running your scan, you will be prompted on a potential fix for your connectivity issue. If you are still having trouble after completing these steps, please contact our support team.
My JT
Easily manage all your telecommunication services in one place. Track usage, top up prepaid accounts, and add or remove service add-ons like roaming and data. Review your billing history to monitor spending trends.
- Track mobile, broadband, and landline usage
- Top up prepaid services
- Add/remove bolt-ons (roaming, data)
- View billing history
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The My JT app allows customers to: - Keep track of Mobile, Broadband and Landline usage in ‘near’ real time - Top up prepaid services - Add & remove bolt-ons, including roaming bolt-ons and extended data allowances for mobile and broadband - View billing history to keep track of personal trends
Screenshots
Verdict
The clearest difference is review sentiment: My JT at 59% against Sure Support's 0%. My JT also leads on update cadence (monthly vs every 2 months) and iOS requirement (15.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Sure Support ships an update every 2 months, My JT monthly. The most recent releases landed on October 20, 2026 and October 17, 2026 respectively.
| Parameter | Sure Support | My JT |
|---|---|---|
| Price | Free | Free |
| Positive reviews | 0.0% of reviews | 59.1% of reviews — better |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 56 MB | 21 MB |
| Age rating | 4+ | 4+ |
| Developer | Sure (Guernsey) Limited | JT Global |
Customer experience
Sure Support
My JT
In-app purchases
Sure Support
No in-app purchases
My JT
No in-app purchases
