Comparison

ENCOMPASS® DVIR vs iServiceCall

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ENCOMPASS® DVIR

This app streamlines vehicle maintenance and driver time tracking for fleets. It allows for customized inspection criteria based on vehicle type and facilitates easy submission of inspection and time records to the back office.

Highlights
  • Customizable vehicle inspection criteria
  • Pre- and post-trip inspection records
  • Driver time tracking (clock in/out)
  • Submit records to back office
  • Unit selection from company equipment listing
Features
Read full description

The ENCOMPASS® DVIR application offers a standalone solution for managing vehicle maintenance and upkeep, including options to customize vehicle inspection criteria according to a fleet’s specific vehicle types. The app also offers an intuitive model for setting up and reviewing pre- and post-trip inspection records, as well as a time-tracking functionality for non-regulated drivers and personnel to record on and off duty time. Drivers can easily submit inspection and time records to the back office, increasing management awareness of completed inspections and any necessary unit maintenance. The app requires no additional hardware and is ideal for mixed fleets, fleets that use specialized equipment and non-regulated drivers. HOW DOES IT WORK: DOT-required (§396.11) and company-specific pre- and post-trip inspection data is captured through the ENCOMPASS® DVIR app without the need for additional hardware, and uses a driver-friendly interface to efficiently record inspection data. Inspection records captured through the smart device are then transmitted via cellular connection to the J. J. Keller® Encompass back office, making it easier to prioritize defects requiring certification of correction and identify units placed out of service. As a result, fleets can minimize downtime and improve vehicle and unit utilization. Additionally, the time-tracking functionality allows drivers to input hours through a basic clock in/out feature, which is then transmitted to the back office for reporting purposes. APP FEATURES: Unit Selection & DVIR Listing – Save time by selecting vehicles/units from a listing of all company equipment. Upon selection, the listing of unit related DVIRs (for the last 14 days) will be displayed, clearly identifying any DVIRs in need of review. Customized Pre- & Post-Trip Inspections – Create customized pre- and post-trip inspection records for powered, towed, and industrial equipment units, specifying inspection checklist criteria based on asset type. Results are then displayed in an easy-to-review format, simplifying the process to ensure all defects have been addressed. Inspection criteria can be generated for the following vehicle categories: • Heavy equipment (cranes, forklifts, material handling) • Specialized trailers (refrigerated, flatbeds, car haulers, etc.) • Dump, asphalt, bulk, and pneumatic trucks • Tank trucks • Box trucks, cargo vans, and pickups • Passenger, limos, and school busses • And more Timesheet Functionality – Improve reporting capabilities with the time-tracking functionality, which allows drivers to clock in and out during the day, and review and edit time for previous days as needed. For more information about the J. J. KELLER® ENCOMPASS® DVIR and other vehicle maintenance solutions, or to order, visit www.JJKeller.com/ELogs.

About

iServiceCall

Streamline mobile service repair with this app. It automates data entry, ensures accuracy, and improves communication between service providers and customers. Enjoy enhanced customer experience through efficient process management and system integrations.

Highlights
  • Automated data entry via scan or search
  • Error-proof service call process
  • Real-time status updates
  • Improved communication
  • Data and business system integrations
  • Enhanced customer experience
Features
Read full description

The iServiceCall App is designed for any mobile service repair process: - The Process is from needing repair to the unit back in operation - Scan or search - all required data pulled in which eliminates time-consuming filling in data fields - Error-proof the service call process, 100% accurate data in less than 45 seconds. - Communications improve between the service supplier and the person requesting service. - Notification status updates reduce phone calls and email interactions. - Data and Business System integrations through RESTful APIs. - So many more features to enhance the Customer Experience.

Screenshots

ENCOMPASS® DVIR4 screens
iServiceCall4 screens

Verdict

The call

The clearest difference is rating: iServiceCall at 5.0 against ENCOMPASS® DVIR's 3.7. iServiceCall also leads on update cadence (every 6 weeks vs every 6 months). ENCOMPASS® DVIR's advantage is ratings volume (26 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

iServiceCall holds the better App Store score, 5.0 against 3.7. That said, the two scores are not equally well evidenced: ENCOMPASS® DVIR has 26 ratings behind it against 1, so its average is the more settled of the two.

UpkeepUpdate frequency

ENCOMPASS® DVIR ships an update every 6 months, iServiceCall every 6 weeks. The most recent releases landed on July 22, 2026 and August 27, 2026 respectively.

Scorecard3 real differences · 7 level
ENCOMPASS® DVIR versus iServiceCall: the parameters behind the verdict, then further details
ParameterENCOMPASS® DVIRiServiceCall
PriceFreeFree
Rating3.7 (26 ratings)5.0 (1 ratings) — better
Positive reviews100.0% of reviews—
Number of ratings26 — better1
Update frequencyEvery 6 monthsEvery 6 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.015.0
Further details — not scored
Size139 MB24 MB
Age rating4+4+
DeveloperJ. J. Keller & Associates, Inc.Hive Quick Response LLC

Customer experience

ENCOMPASS® DVIR

All ratings26 ratings
Positive69.2%
Neutral0.0%
Negative30.8%
Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

iServiceCall

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

ENCOMPASS® DVIR

No in-app purchases

None

iServiceCall

No in-app purchases

Questions

Is ENCOMPASS® DVIR free?
ENCOMPASS® DVIR is free to download, with no in-app purchases.
Is iServiceCall free?
iServiceCall is free to download, with no in-app purchases.
Which has better reviews, ENCOMPASS® DVIR or iServiceCall?
iServiceCall is rated higher. ENCOMPASS® DVIR averages 3.7 out of 5 from 26 ratings, while iServiceCall averages 5.0 from 1 ratings.
Do ENCOMPASS® DVIR or iServiceCall have ads?
Neither ENCOMPASS® DVIR nor iServiceCall shows ads.
Which is updated more often, ENCOMPASS® DVIR or iServiceCall?
ENCOMPASS® DVIR ships an update every 6 months, and iServiceCall every 6 weeks. Most recently, ENCOMPASS® DVIR was updated on July 22, 2026 and iServiceCall on August 27, 2026.

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