Dynamics 365 Field Service vs iServiceCall
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Dynamics 365 Field Service
Empower field service workers with a mobile app designed for their needs. Access and interact with critical data even without internet connectivity, thanks to robust offline capabilities. Data sync keeps the back office updated on work performed.
- Robust offline capabilities
- Periodic data sync
- Customizable on Power Apps platform
- Access and interact with data
- Designed for field service workers
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Our next generation Field Service app powered by Dynamics 365. Go to http://aka.ms/FSMFeatures for more information about the app and our Field Service solutions. The Field Service mobile app is specifically crafted to the field service worker’s needs with features such as robust offline capabilities to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity. Periodic data sync keeps the back-office informed of work being performed, so that the proper actions can be taken or kick-started as appropriate. Built on the Microsoft Power Apps platform, the mobile application is entirely customizable to define what types of data field service workers can access and much more. By installing this app, you agree to the terms at https://go.microsoft.com/fwlink/?linkid=2238123
iServiceCall
Streamline mobile service repair with this app. It automates data entry, ensures accuracy, and improves communication between service providers and customers. Enjoy enhanced customer experience through efficient process management and system integrations.
- Automated data entry via scan or search
- Error-proof service call process
- Real-time status updates
- Improved communication
- Data and business system integrations
- Enhanced customer experience
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The iServiceCall App is designed for any mobile service repair process: - The Process is from needing repair to the unit back in operation - Scan or search - all required data pulled in which eliminates time-consuming filling in data fields - Error-proof the service call process, 100% accurate data in less than 45 seconds. - Communications improve between the service supplier and the person requesting service. - Notification status updates reduce phone calls and email interactions. - Data and Business System integrations through RESTful APIs. - So many more features to enhance the Customer Experience.
Screenshots
Verdict
The clearest difference is rating: iServiceCall at 5.0 against Dynamics 365 Field Service's 1.7. Dynamics 365 Field Service's advantage is ratings volume (224 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
iServiceCall holds the better App Store score, 5.0 against 1.7. That said, the two scores are not equally well evidenced: Dynamics 365 Field Service has 224 ratings behind it against 1, so its average is the more settled of the two.
Dynamics 365 Field Service ships an update every 3 weeks, iServiceCall every 6 weeks. The most recent releases landed on September 22, 2026 and August 27, 2026 respectively.
| Parameter | Dynamics 365 Field Service | iServiceCall |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (224 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 5.0% of reviews | — |
| Number of ratings | 224 — better | 1 |
| Update frequency | Every 3 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 148 MB | 24 MB |
| Age rating | 4+ | 4+ |
| Developer | Microsoft Corporation | Hive Quick Response LLC |
Customer experience
Dynamics 365 Field Service
iServiceCall
Bugs and requests
Dynamics 365 Field Service
Reported bugs
4 issues- Constant login issues and never-ending login loops
- Randomly crashes or resets to home screen
- Syncing and saving errors, lost progress
- Incompatible with certain devices/OSes
Requested features
4 requests- Offline mode with full functionality
- Streamlined, intuitive UI designed for field work
- Batch/bulk upload and update capabilities
- Improved performance and stability
iServiceCall
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Dynamics 365 Field Service
No in-app purchases
iServiceCall
No in-app purchases
Questions
Is Dynamics 365 Field Service free?
Is iServiceCall free?
Which has better reviews, Dynamics 365 Field Service or iServiceCall?
Do Dynamics 365 Field Service or iServiceCall have ads?
Which is updated more often, Dynamics 365 Field Service or iServiceCall?
Other comparisons
