Bizerba Augmented Services vs Zeppelin Remote Service

“A picture is worth a thousand words” - increase the productivity of your systems with the targeted use of My Bizerba AR technologies. The Bizerba Augmented Services App offers you: - Live video and audio streaming to support your DIY service processes - Laser pointer in live video to identify parts and objects within your devices - White board and still image capturing with elements of Augmented Reality for detailed collaboration between you and our experts - Joint working and collaboration on white board and still image - Multipoint calls with several participants and experts - Text Chat for quick information exchange - Easy and intuitive operation - Simple installation Bizerba Augmented Services provide live video and voice communication from your on site staff to our Bizerba specialist. White board and still image functionality combined with simple elements of Augmented reality makes the app an ideal solution to increase your system availability. The only requirement to run the Bizerba Augmented Services App is a smartphone / tablet, laptop with camera and an internet connection. The App is also well applicable on certain smart glasses. The image quality is especially optimized for service and maintenance. To keep full control of all content, the Bizerba Augmented Services App is secured with the latest encryption technologies.

Zeppelin Remote Service allows remote maintenance of engines and systems worldwide, at any time and from anywhere in the world - even in regions where service calls cannot be made at short notice. In the event of an emergency, the problem description, photos and videos can be exchanged via the chat platform. The chat features and video calls with AR capabilities enable remote fault diagnosis of machines, systems or devices. Service technicians can access systems without being physically present and call in additional experts as needed. If necessary, a service call is triggered. Thanks to the preparation and troubleshooting that has already been carried out, deployment times can be made more efficient and significantly reduced. The application has many features: -Real-time troubleshooting and resolution support -Knowledge building and transfer through documented troubleshooting -Reduce diagnostic costs -Easier communication (audio, video, text) -Bilingual user interface (German/English)