RatingsRadar vs Surveyapp Manager

Collating feedback from customers is key to running your business. Our consoles collect feedback for you. The console is usually placed at the sales counter, but can be placed anywhere. Every time a customer provides feedback it is stored in your account. This allows instant analysis or alert to you or your staff. The console allows you to ask pertinent questions about the service/product the customer received. Consoles are configurable to your needs and allow you to collate data about various service levels and experiences customers have received. This allows you to compare performance and issues across branches and spread best practice and consistency across your business.

Surveyapp Manager brings all your survey insights and team collaboration in one place so you can act on feedback instantly and make changes to your service. Whether you are a large enterprise or a small business, Surveyapp Manager is perfect to keep your pulse on Customer and Employee experience. Use Surveyapp Manager to: Focus on what's important View KPIs generated by your surveys such as NPS (Net Promoter Score), CSAT Score (Customer Satisfaction Score), eNPS (Employee Net Promoter Score) etc in real-time. Get real-time notifications for critical updates Receive real-time push notifications (alerts) when service levels dip. For example, when employee morale drops in the workplace, or when there is an issue resolving a customer complaint, or attention to cleanliness is needed in a washroom. Address pain points Communicate with your team and easily prioritise and assign tickets to relevant staff members based on alerts, with our built in case management system. Increase individual accountability and resolve issues with a proper paper trail. Continue your conversation on other platforms Easy case management integration with Slack and Microsoft Teams, so any update you make to a ticket is automatically reflected in these platforms and vice versa.  Live feedback View survey responses for all your surveys as they come in. Advanced filters allow you to  review subsets of your data so you can hone in on problem areas.  Make better data-driven decisions Easily analyse survey data, spot trends and track performance with our helpful visual charts and graphs.