Surveyapp Manager vs Client Satisfaction Survey

Surveyapp Manager brings all your survey insights and team collaboration in one place so you can act on feedback instantly and make changes to your service. Whether you are a large enterprise or a small business, Surveyapp Manager is perfect to keep your pulse on Customer and Employee experience. Use Surveyapp Manager to: Focus on what's important View KPIs generated by your surveys such as NPS (Net Promoter Score), CSAT Score (Customer Satisfaction Score), eNPS (Employee Net Promoter Score) etc in real-time. Get real-time notifications for critical updates Receive real-time push notifications (alerts) when service levels dip. For example, when employee morale drops in the workplace, or when there is an issue resolving a customer complaint, or attention to cleanliness is needed in a washroom. Address pain points Communicate with your team and easily prioritise and assign tickets to relevant staff members based on alerts, with our built in case management system. Increase individual accountability and resolve issues with a proper paper trail. Continue your conversation on other platforms Easy case management integration with Slack and Microsoft Teams, so any update you make to a ticket is automatically reflected in these platforms and vice versa.  Live feedback View survey responses for all your surveys as they come in. Advanced filters allow you to  review subsets of your data so you can hone in on problem areas.  Make better data-driven decisions Easily analyse survey data, spot trends and track performance with our helpful visual charts and graphs.

Satisfaction Survey turns your tablet into a simple and powerful customer feedback kiosk. The app is designed for collecting instant feedback in physical locations such as stores, restaurants, clinics, hotels, offices, and service points. Customers can quickly share their experience by tapping a smiley button. The interface is clean, intuitive, and optimized for public kiosk use, allowing visitors to respond within seconds. The system consists of two parts: a web-based dashboard and the kiosk application. Surveys are created and managed in the web dashboard, where administrators can configure questions, upload custom images, set conditional logic between questions, and monitor results. The kiosk app is installed on a tablet and is used to collect responses from customers. Administrators can customize survey questions, upload their own response icons or images, and build dynamic question flows based on previous answers. All responses are synchronized with the web platform, where real-time statistics and analytics are available. Satisfaction Survey is designed to help businesses measure customer satisfaction, identify service issues, and improve overall customer experience using clear and structured feedback data. Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/