Infor MFS Cloud vs IQANgo

Infor Mobility for Field Service Cloud Edition is an advanced mobility solution designed to streamline the work of field service technicians. The solution is tightly integrated into Infor M3 CE and can be used in both online mode while connected to a network or in offline mode where connectivity is not available or not permitted. Infor Mobility for Field Service Cloud Edition allows the technician to pick up assignments on their mobile device and then set various statuses throughout the life of the assignment. Checklists can be attached to the assignment and used, for example, as pre-start safety checks. Infor Mobility for Field Service Cloud Edition provides information on spare parts requirements for the job, and in addition, allows parts to be issued from their van stock, requested from the main warehouse, or purchased with delivery options to various locations. The technician’s labor time can be reported along with any miscellaneous costs such as hotels or meal costs. The equipment’s meter readings can be collected and used to reschedule future maintenance on the equipment, as well as to provide the basis for customer billing. A service error report can be created detailing the cause of the equipment problem, and detail how it was repaired. During closure of the assignment, the technician can capture the customer’s signature and comments and sign off on the assignment. Infor Mobility for Field Service Cloud Edition also supports two-way integration to the Infor Document Management solution, allowing electronic messages to be sent to and from the technician’s device (useful in cases such as equipment damage) and automatically transferred back to the Infor M3 ERP solution. Infor Mobility for Field Service Cloud Edition fully supports capturing and managing photos and videos as an integral part of the field service process. Technicians can document equipment status, repairs, and other important visual information directly within the app, improving accuracy, transparency, and communication throughout the service lifecycle.

IQANgo is a user-friendly service tool for the IQAN series of controllers and displays. It enables service technicians or machine owners to connect wireless to IQAN modules in their machines and perform actions such as check system status, view logs, measure in real-time, and change settings. Wireless Connect via WiFi, Bluetooth, or the Internet to your IQAN system. All the data you see is live and in real-time. Remote assistance Use your smartphone as a "modem" to connect your machine to the Internet. This feature allows remote personnel to perform operations such as fault finding, software updates, configuration, calibration, and more, via the Internet. System overview IQANgo is a powerful troubleshooting tool. It features a system overview function, where you quickly find module or I/O related alarms or errors. You can also change settings such as date/time or language, and view module information such as serial number, software version, and more. Logs View all logs (system, event, and statistical) and their content. There is a filter function that lets you find what you're looking for fast and easy. And you can save or erase the content of a log when needed. Measure A powerful tool when you need to do more detailed troubleshooting, or just want to view the value on a specific input, output, or internal channel. All measured values are presented with their corresponding unit and status, or graphically in a line graph. Adjust IQANgo has a unique function for adjusting inputs, outputs, and parameters in real-time. It is also possible to reset a setting to its factory default value if needed. Operations You can perform actions such as "Log in", "Send to machine" or "Get from machine". Send and get settings, clone, and project files.