FluentWorks vs DialLink

Fluent helps interpreters stay organized, informed, and ready for the workday. Interpreters can use Fluent to view upcoming appointments, respond to new offers, review assignment details, receive real-time updates, confirm their daily schedule, track time, and complete appointment records directly from their phone. Customer signatures can also be collected when needed. Fluent is built for interpreters who need a simple, reliable way to manage appointments and stay prepared throughout the day. Access to Fluent is provided through participating agencies and organizations. Interpreters can sign in once they have been invited to use the platform.

Turn your mobile device into a complete business communications platform with the DialLink’s business phone app. Make and receive calls, send and receive messages, check voicemails, and manage contacts — all in one place. Powered by AI voice agents, the app can handle routine calls by providing instant responses to customers and taking messages when you’re unavailable. Stay organized with a smart list of action items automatically captured from your calls by AI. Key features: • Manage calls on the go: Manage incoming and outgoing business calls directly from the business phone system on your smartphone. Never miss an important call, whether you’re traveling, working remotely, or juggling a busy schedule. • Message across channels: Communicate seamlessly with customers using built-in business messaging, including SMS and WhatsApp for Business, right within the app.  • Collaborate with your team: Chat privately with your team members by tagging colleagues and exchanging messages within customer conversations.  • Automate customer calls: Replace traditional voicemail with AI voice agents that can answer inquiries, route calls, qualify leads, and schedule meetings, keeping your business responsive 24/7.  • Stay organized with AI-driven insights: Let AI automatically capture key tasks and follow-up items from your calls with no manual note-taking required. Access these action items anytime to stay on top of what needs to be done.  • Seamlessly switch between devices: Access your complete communication history and all features across desktops, mobile phones, and tablets.