SolarWinds Service Desk vs SysAid
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SolarWinds Service Desk
Access essential IT service desk functions on the go. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and track their requests.
- Real-time notifications for technicians
- Ticket tracking and assignment
- Remote incident resolution
- Service request submission
- Self-service article access
- Request status checking
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The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive. For Technicians: - Receive real-time notifications - Track open and incoming tickets - Assign or reassign active incidents - Update and resolve issues - Reference historical data for troubleshooting For Employees: - Submit a ticket (such as a broken device) - Request services (such as access to an application) - Access self-service articles - Check request status - Add comments to open tickets © SolarWinds Worldwide, LLC. All rights reserved.
SysAid
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Get help faster with AI at your fingertips. The SysAid mobile app lets you chat with AI for instant answers, turn conversations into tickets in seconds, track requests, take action, and access your assets, all from your phone. Stay informed, move work forward, and get things done wherever you are.
Screenshots
Verdict
The clearest difference is update cadence: SysAid at every 3 weeks against SolarWinds Service Desk's every 2 months. SolarWinds Service Desk's advantage is iOS requirement (13.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SolarWinds Service Desk ships an update every 2 months, SysAid every 3 weeks. The most recent releases landed on October 23, 2026 and October 25, 2026 respectively.
| Parameter | SolarWinds Service Desk | SysAid |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (321 ratings) — better | — |
| Positive reviews | 55.6% of reviews | — |
| Number of ratings | 321 — better | — |
| Update frequency | Every 2 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 38 MB | 43 MB |
| Age rating | 4+ | 4+ |
| Developer | SolarWinds Worldwide, LLC | SysAid Technologies Ltd. |
Bugs and requests
SolarWinds Service Desk
Reported bugs
15 issues- Unable to get out of attachments without closing app
- Blank white screen on opening app
- App closes automatically after updating incident
- Notifications are delayed
- Incident searching is unreliable
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- Cannot upload pictures from phone
- Cannot reassign or check off tasks not assigned to user
- App opens and operates like a website
- Post button for notes doesn't show up
- Giant 'x' button in a bad spot
- Scrolling doesn't work correctly when typing long messages
- App won't let some users sign in
- Tapping notification only opens app, doesn't go to ticket
- Notifications are delayed by days and hours
- Used to work great, now no longer connects to server
Requested features
18 requests- Dark mode option
- Read-only dashboard
- Open links to incidents in app
- View 'Problems' section
- Add tasks to incidents
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- Don't default current user as requester
- Copy title of last incident
- Add configuration item to tickets
- Notification for new tickets received
- Add ticket number to banner notifications
- Integrate CMDB and inventory
- Time tracking entry
- Ability to add tasks
- Open various attachment types
- Export to other apps
- Toggle between agent and user app modes
- iOS notifications for incidents
- Notification for specific ticket categories
SysAid
Not enough reviews yet to summarise bugs or requests.
In-app purchases
SolarWinds Service Desk
No in-app purchases
SysAid
No in-app purchases
Questions
Is SolarWinds Service Desk free?
Is SysAid free?
Do SolarWinds Service Desk or SysAid have ads?
Which is updated more often, SolarWinds Service Desk or SysAid?
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