Punchzee vs SoftBCom Service Desk Mobile

Punchzee is a powerful field management platform suitable for start-ups in the construction and maintenance industries as well as for large general contractors. Create projects and upload drawings that are readable down to the smallest detail on all devices. Create custom and easy-to-use task forms that prevent errors and send them to field technicians for completion. Use communication tools to solve problems in the field quickly and effortlessly. Advanced data filtering tools, on the other hand, help you monitor the overall progress of projects or even the workload of a specific field worker. Punchzee includes all the tools you need to engage the beast mode!

Automated business processes of your company going mobile. All objects are now available to users their mobiles or tablets: tasks, requests, inquiries, approvals, letters, comments, files. – No-code – Drag and drop – Comments – Phone and address recognition – Offline mode – Push notifications – Geolocation One app for different user roles: MOBILE SOLUTION FOR DISTRIBUTED TEAMS Brings together all the colleagues within a business process: – Support experts working from out of the office – Engineers in the field – People in multi-office structures – Service teams Open requests can be processed and monitored from anywhere: – Prompt registration of new requests – Change of status, of the person in charge, etc. – Notification of any changes and activities – Context search – Receiving and updating of key information – Creating tasks within the request solution MOBILE CLIENT FOR TEAM LEADERS AND TOP MANAGERS A full-fledged leader’s workplace – Provides access to corporate info – Participation in multi-step approvals – Initiation and approval of applications and tasks – Comments on decisions – Monitoring – Performance control – Escalation MOBILE CLIENT FOR CUSTOMERS A supporting communication channel – Registration of new requests – Additional info from service divisions through comments – Access to knowledge base – Tracking of request processing progress – Confirmation and resumption of request processing – Feedback upon request completion