FleetNet Mobile App vs McLeod Driver Sidekick

Every Vehicle. Every Service. Connected. FleetNet America’s mobile app allows customers to initiate and track emergency roadside and/or maintenance service requests from your phone without calling our service center. Requests are entered directly into our systems, saving you valuable time and getting you back on the road faster! GET PROMPT HELP Schedule emergency roadside assistance with a few easy clicks. Your service request is submitted directly into our system and ready for review by an agent in seconds. SCHEDULE IMMEDIATE SERVICE OR SERVICE AT A LATER DATE When entering your service request, you have the option to schedule service immediately or schedule at a time convenient to you. If you need a PM (preventive maintenance) tomorrow and know your location for a scheduled stop, you can enter your request today. Plan ahead and stay on schedule! GET EVENT STATUS UPDATES You will receive live updates about the event as it happens. Know who has been assigned for the repairs and when the service provider is expected on scene. If you need to check the status of another event, you can enter the information on the Welcome Screen for those updates as well. SAVES YOU TIME Avoid waiting on hold by using the mobile app to submit your event. Save valuable time by entering information in the app instead of calling the service center. When your request is received, the information is quickly reviewed and processed for dispatch, putting you in the fast lane. HOW IT WORKS From the Welcome Screen, the user taps the Request New Service button and is directed to the Request Service Screen to enter information. Requested information includes: • Company Name • Type of Unit • Unit #/Vin/License Plate # • Year/Make/Model • Engine • First & Last Name • Service Address/City/State/Zip • Odometer/Hubometer • Load Weight • Description of Issue • ‘Service Needed Immediately’ or ‘Schedule Service at a Later Date’ The user will receive progress updates on the event including Event Created; Service Provider Assigned; Service in Progress; and Event Completed. Event details are included with each phase as well. The user can also check the status of any event from the Welcome Screen by submitting two of the following three pieces of information. • Reference # • Unit # • Phone # If you have questions about FleetNet Mobile, please contact us at sales@fleetnetamerica.com or 855.836.3912.

Driver Sidekick is an all-new app connecting drivers to the back office, expediting billing, and enhancing driver satisfaction. It features an updated, intuitive look and feel, a home screen “dashboard” view, and a dedicated set of permissions to ease implementation. Driver Sidekick is designed for drivers. They can easily see their current assignment and can use the filterable list views to quickly locate the information they desire. Home Screen On the Home Screen, the Current Assignment card welcomes the driver and provides load details, stop information, and appointment details and mileage to the next stop. The buttons visible beneath the card allow drivers to scan a document, create a new message, request time off, or run a Driver History Report. Drivers can review their most recent settlement details. Custom links allow the home office to curate employee communications, safety videos, links to vendor partners, benefit providers, and more. Messages Sidekick’s Messages center makes it easy to filter messages sent and received, read and unread. The app sends confirmation messages with tappable thumbnails to review scanned images for easy reference. Loads In the Loads section, Sidekick allows you to filter loads based on whether they’re available, in progress, or delivered. Each load type is color coded for consistency. The detail view for each load includes the following tabs: Stops, Map, Freight, and Images. The Stops tab displays key information about each stop on the load along with the load’s total miles. Drivers can see the stop’s average location rating and review the location after a visit, answering your custom questions. If freight is damaged, they can submit an OS&D claim, capturing photos of damaged freight and providing details as needed. The Map tab allows drivers to see plotted commercial routes. The Freight tab displays weights, measures, and commodity information, along with safety training links for that commodity. The Images tab displays a badge with a count of missing required images and allows drivers to review previously scanned documents. This way, drivers can easily see if a load is missing a required image from Rendition Customer because that missing document’s icon will be red. Drivers can also capture signatures, scan documents, and either take freight photos or upload them from the device’s photo library. Pay The Pay screen makes it easy for drivers to see their pay history and pending settlements. The list of paid settlements includes the check number, date and amount and is linked to the Settlement Summary PDF from LoadMaster. The Pay section is configurable. You can disable paid settlements, pending settlements, or the Current Check Card on the Home Screen. Settings Drivers can view their profile, which includes important dates like the driver’s work anniversary and the expiration of the driver’s physical and other certifications. You can enable automatic reminders to renew these credentials in LoadMaster. These reminders are sent to the driver as “push” notifications even when the app is not running on the driver’s device. If necessary, drivers can create a Motor Accident report that includes details and photos from the accident scene. The Support tab contains critical device and app data and a convenient button to request McLeod Support. Driver Sidekick requires McLeod LoadMaster version 22.2 or newer.