Westfield Connect vs DS 360

Westfield Connect is a mobile app that allows you to easily report non-emergency issues in town -- including potholes, park and tree maintenance, sidewalks, and street lights. This app uses GPS to recognize the location of your request and also allows you to upload pictures or videos to provide more detail. Once submitted, you'll be able to track the progress of your request as it is routed through the Department of Public Works for resolution. Westfield Connect equips residents with a new and interactive way to report common quality-of-life conditions that are part of living and working in Town.

DS 360 is evolving the way people plan, experience, and remember events—no matter what shape or size. FOR ATTENDEES Everything you need to make the most of your time and Experience Every Moment. • Find & review all the event details you need to know • Stay up-to-date with important announcements & surprises • See who's coming, connect, & stay in touch (for real this time) • Conveniently chat 1:1 or in group channels • Capture & share all the amazing moments in the Live Feed • Relive your favorite moments from the events you attend • Explore top spots & hidden gems in the area • Create your own event experiences for free! DS 360 helps you plan and sprinkle some magic to events of any type, any size, anywhere. BENEFITS OF USING DS 360 • Create beautiful & unforgettable event experiences directly in the DS 360 app • Easily make adjustments to all aspects of your event from the DS 360 app • Engage your audience with surveys, live polls, competitions, scavenger hunts, and more • Control all event communications from the DS 360 app • Easily invite people by email or text • DS 360 automatically generates Moments—a sharable URL where attendees can view, download and share the events top Moments to relive the joys of the event for years to come. **In-app demo events are available** ESSENTIAL FEATURES The features you need to create an unforgettable event. • Schedule • Appointments • Live Feed • Profiles • Explore • Messaging • Notifications YOUR DEDICATED CUSTOMER SUCCESS MANAGER Our customer success team will work with you every step of the way, from guiding you through the planning process to delivering an exceptional event experience. MEETING WITH YOUR CUSTOMERS? The DS 360 Appointments feature is an organized and collaborative approach to meaningful customer engagement. SMART SCHEDULING – Schedule around existing appointments, the event schedule, and internal meetings. Is another colleague also meeting with this customer? We’ll let you know. CUSTOMER EMPOWERMENT – Personalized email outreach gives your customers the ability to choose the appointment date and time that works best for their schedule. Appointment options are updated in real-time based on internal availability. ON-SITE CHECK-INS – Check-in options can be configured for reporting and compliance, including standard “tap to check-in”, signature capture, and opt-in/opt-out disclaimers for FMV. CUSTOMER PROFILES – Quick access to your customer’s affiliation, bio, and contact information. Review a customer’s profile while onsite and be prepared for your meeting. ENGAGEMENT HISTORY – We keep track of your previous engagements with each customer for informed future planning.