PIVOT Analytics vs MICAS Service

The Pros Elite Group is an innovative service, sales and operations consulting and training organization. We provide the most detailed and proven profitability/operational improvements in the Hybrid Document Imaging Industry.

The MICAS (Machine Intelligence Call Assistance System) mobile service app is a unique self-help system that collects current machine data and assists MFP service technicians in resolving service calls. Once a technician enters the MFP model and serial number, the current data of the MFP is instantly available, including: - Machine totals - Toner Levels - Alerts - Current firmware version Additionally, several diagnostic options are available to the service technician: Service Assessment – Displays a snapshot of a machine’s security vulnerabilities and provides the ability to remediate them and/or share a vulnerability report. Diagnostics – generates 22-6 and 23-2 reports and provides the ability to share the reports. MIB Walk – Collects an SNMP walk that can be shared to help diagnose incorrect counts. MICAS Benefits to Dealers Help improve first-call resolution Optimize device uptime Provide efficient customer service for your dealership Help increase revenue and profitability MICAS Benefits to Service Technicians: Machine totals and toner levels available immediately Access to relevant alerts Firmware version identified right on the app MICAS Benefits to Customers: No more monthly meter collection Help reduce emergency calls More potential for device uptime How to Use the App: Login and enter the MFP model and serial number AI automatically generates MFP information and resources Technical Requirements: iOS 12 or later Dealers need to sign up for MICAS before accessing the app. For instructions on how to sign up, go to https://service.sharpamericas.com.