Synappx Go vs MICAS Service

Synappx Go enhances the experience Sharp multifunction printers (MFPs), Sharp displays and interactive whiteboards through a consistent user experience, remote operation capabilities for efficient collaboration in the office. For Sharp MFPs, Synappx Go helps simplify document copying, scanning and printing. No need to touch and learn the commonly shared printers. Just a tap on the NFC tag or a QR code. Contact your authorized Sharp service provider to install the application and set up your Sharp MFP(s). • The Synappx MFP Lite (No Login) feature enables simple copy and scan to email functions by scanning a QR Code. Synappx Go Lite does not require agent install or NFC tags. • The full Synappx Go application unlocks access to scan/print from cloud storage services, print release, the Collaboration Hub experience, share to display and other collaboration features. For Sharp displays, Synappx Go enables collaboration from users mobile devices that helps organizations create a dynamic collaboration space to bring both on-site and remote team members together, making hybrid meetings more efficient. • Users can start ad-hoc or scheduled meetings with Microsoft Teams, Zoom, Google Meet and GoToConnect by tapping the NFC tag or scanning the QR code. • Synappx automatically connects to in-room audio and camera solutions to instantly engage with both in-room and remote attendees. • Remote operation of web conference features such as volume, microphone, screen share, camera and trackpad are available from the app. • Synappx Go gives you access to cloud storage folders allowing you to share your documents onto the display to edit and save back to their location • The trackpad brings mouse-like control to the fingertips of the users. Open and close any dialog boxes/pop-ups/applications/browsers, control video playback (ie. YouTube), and toggle through open applications quickly • If the meeting is still going but you need to leave, simply click “Leave” to end the session just for you. • When the meeting is over click “End” to close all apps, disconnect the display audio and video, and to end the web conference. This application requires Synappx Go service accounts. Synappx Go collaboration features require Synappx Go Workspace mode. Please refer to the Synappx Go support site for details and a list of supported technologies. For more information, go to https://business.sharpusa.com/synappx-support/Synappx-Go/What-Is-Synappx-Go For more information about the Collaboration features, go to https://business.sharpusa.com/synappx-support/Synappx-Collaboration-Hub/What-Is-Synappx-Collaboration-Hub For more information about the MFP Lite (No Login) version, go to https://business.sharpusa.com/synappx-support/Synappx-Go/Synappx-Go-No-Login-Version/Admin-Setup Feature requests, ideas, questions, go to https://business.sharpusa.com/synappx-support/feedback

The MICAS (Machine Intelligence Call Assistance System) mobile service app is a unique self-help system that collects current machine data and assists MFP service technicians in resolving service calls. Once a technician enters the MFP model and serial number, the current data of the MFP is instantly available, including: - Machine totals - Toner Levels - Alerts - Current firmware version Additionally, several diagnostic options are available to the service technician: Service Assessment – Displays a snapshot of a machine’s security vulnerabilities and provides the ability to remediate them and/or share a vulnerability report. Diagnostics – generates 22-6 and 23-2 reports and provides the ability to share the reports. MIB Walk – Collects an SNMP walk that can be shared to help diagnose incorrect counts. MICAS Benefits to Dealers Help improve first-call resolution Optimize device uptime Provide efficient customer service for your dealership Help increase revenue and profitability MICAS Benefits to Service Technicians: Machine totals and toner levels available immediately Access to relevant alerts Firmware version identified right on the app MICAS Benefits to Customers: No more monthly meter collection Help reduce emergency calls More potential for device uptime How to Use the App: Login and enter the MFP model and serial number AI automatically generates MFP information and resources Technical Requirements: iOS 12 or later Dealers need to sign up for MICAS before accessing the app. For instructions on how to sign up, go to https://service.sharpamericas.com.