WAGNER Service vs NN direct core

With the WAGNER service app you receive fast and reliable support - directly from a qualified member of our service team. Fast response time: Thanks to the live audio and video transmission, the WAGNER service employee can effectively support you in the shortest possible time in the event of system problems, without having to deal directly with I have to be there for you. Comprehensive support if required: Thanks to the fast service deployment, we can jointly ensure your plant availability and productivity. Transparent documentation: The documentation function ensures the traceability of the services provided and thus enables a continuous improvement process. Smooth communication: To avoid misunderstandings in communication, text and voice messages between you and the service employee in the WAGNER HelpDesk can be translated into several languages.

The Natec Network direct core app is created for those customers, who own Natec Network equipment or who signed contracts with the Natec Network. With the Natec Network direct core app you get mobile access to the most important KPI’s of your equipment, technical documentation as well as information on current service requests. You also have the possibility to create new service requests. The security of the data connection naturally complies with the usual high Natec Network direct standards.