RSA Support vs Cenario

The RSA Support app supports you in reporting a claim or asking policy related questions to your RoyalStar Service Representatives. The app allows the RoyalStar Service Representatives to see what you see, either by leveraging the back camera of your iOS device or by sharing your screen. To use this application, you must be invited via email or SMS or start the interaction from a webpage. To start the video interaction, you have to download the application and return to the email or SMS or webpage to connect the session. During the interaction you can leverage advanced capabilities as: - HD audio - Video frame rate auto adapts - Live remote pointer - 2 ways drawing and annotations - Pause video, photos and picture saving - Session recording The application does not allow the Service Representative to access any data stored on your device.

Cenario is your on-demand expert support hub—built for fast-moving teams who rely on their CRM and business systems to perform. Streamline technical requests, resolve system issues, and optimize your tools all in one place. Whether it's a CRM glitch, a platform integration problem, or a process bottleneck, Cenario instantly connects you with experienced professionals who can fix it—fast. No tickets lost in email. No waiting on slow internal IT teams. Just real experts, real-time answers, and real results. Key Features: 1. On-demand support for CRMs, ERPs, and business tools 2. Fast resolution of technical issues—no delays 3. Work with vetted, experienced experts 4. Optimize and improve system performance continuously 5. Supports popular platforms: Salesforce, HubSpot, QuickBooks & more Cenario helps you stay productive, avoid costly downtime, and keep your systems running smoothly—wherever you work.