RSA Support vs CITS Support Portal

The RSA Support app supports you in reporting a claim or asking policy related questions to your RoyalStar Service Representatives. The app allows the RoyalStar Service Representatives to see what you see, either by leveraging the back camera of your iOS device or by sharing your screen. To use this application, you must be invited via email or SMS or start the interaction from a webpage. To start the video interaction, you have to download the application and return to the email or SMS or webpage to connect the session. During the interaction you can leverage advanced capabilities as: - HD audio - Video frame rate auto adapts - Live remote pointer - 2 ways drawing and annotations - Pause video, photos and picture saving - Session recording The application does not allow the Service Representative to access any data stored on your device.

- Meet CITS Support Portal—the fastest way for CITSinfotech clients to get help, submit tickets, and chat live with our support team. Whether you need quick troubleshooting or full project assistance, the app keeps your conversations, updates, and files in one place. Key features: - Create and manage support tickets - Real‑time live chat with CITSinfotech support - Track ticket status, SLAs, and activity history - Attach screenshots and files to tickets - Push notifications for updates and replies - Secure client authentication Why CITS Support Portal: - Faster response: Get help in minutes via live chat - Transparency: See progress and timelines for every request - Organized: Keep all issues, messages, and files together - On the go: Manage support from your iPhone or iPad Getting started: - Sign in with your CITSinfotech client account. Don’t have one? Contact us at the Support URL below.