Shiftbase vs Yaplet

ONLINE SCHEDULING AND TIME TRACKING To use this app a Shiftbase account is required. Shiftbase is an online application for scheduling and time tracking. With our application you can easily and quickly create a schedule with ease while keeping a tight control on labor costs. Because all data is stored online, users can log on from anywhere to view their information. Shiftbase is used by many different companies all around the world. Our app includes the following functions: SCHEDULING - Viewing and adjusting of the schedule. - Option for employees to exchange shifts (with approval of the manager). - Accepting or declining open shift invitations. - Manage availability. TIME TRACKING - Manual registration by employee or manager. - Clock in/out (based on location or IP address). - Automatically based on the schedule. EMPLOYEE MANAGEMENT - Time off requests. - View overtime. - Post news items and start a discussion. GENERAL - Manage settings for permissions, locations, absence types and others. - Public API available.

Yaplet puts your customer support operation in your pocket. Answer website live chat, email, Facebook Messenger and Instagram DMs from one inbox — with AI at your side for replies, summaries and translation. Built for support agents and teams who can't sit at a desk all day. A conversation comes in, your phone pings, you answer in seconds. ONE INBOX FOR EVERY CHANNEL • Website live chat, email, Facebook Messenger and Instagram DMs together • My Inbox, Unassigned and All views — grab waiting chats before they go cold • Search every conversation by message, visitor or agent • Filter by website/widget when you run more than one REPLY LIKE YOU'RE AT YOUR DESK • Real-time typing indicators and read receipts • Share photos from your library • Canned templates, knowledge-base articles and docs, inserted in a tap • Private internal notes only your team can see • Assign, transfer, leave or mark conversations as read • Ask customers for a rating when the chat wraps up AI THAT DOES THE HEAVY LIFTING • AI Reply — drafts an answer from your own knowledge base • AI Summary — catch up on a long thread in seconds • Rephrase and grammar polish before you hit send • Auto-translate both directions — support customers in any language SEE WHO'S ON YOUR SITE — RIGHT NOW • Live visitor list with country, device and the page they're viewing • Full visitor context: plan, location, browser, event history • Start a conversation with anyone browsing your site STAY IN CONTROL • Light, dark or system theme — new in 2.1 • Push notifications for new chats and messages • Go online or offline with one tap • Switch between organizations • Listen back to AI phone-call recordings Yaplet is the companion app for the Yaplet platform (yaplet.com) — live chat, AI chatbot, knowledge base, ticketing, newsletter and more. A Yaplet account is required; create one free at yaplet.com.