Infor LN Mobile Service vs Fieldcode FMA

Infor LN Mobile Service provides field service engineers quick access to relevant resources and data. The engineer is linked to a service center and is responsible for performing service activities assigned to the designated service center. The service engineer can use this application as a virtual office remotely, to accomplish their day-to-day tasks. Examples are: the registration of labor, materials and other costs, adding inspection information, registration of general hours and report the visit completed. Engineers are also able to register new calls, attach images and documents, lookup inventory levels and installations. Infor LN Mobile Service is fully integrated with Infor LN and can also be used off-line. Please, ask you administrator for the proper information to be able to connect to Infor LN, or refer to LN solution 1645209.

The Fieldcode FSM solution helps you to plan and perform your Field Service interventions. With a fully automated, Zero-Touch approach work orders are created, scheduled and send to your techs without manual interventions. This empowers your technicians to work more efficiently, whether online or offline. The Fieldcode mobile app offers step-by-step instructions directly to technicians’ devices, ensuring consistent, high-quality service delivery. Technicians stay up-to-date on essential details such as schedule updates, customer information, order status, route navigation, and parts availability, all in one place. Key features include: • User-friendly interface: A structured, easy-to-navigate view of tasks for seamless workflow management. • Real-time job information: Access and update details such as task descriptions, contact information, documents, and more. • Offline capability: Data is stored locally when offline and automatically synced once the device is connected to the internet. • Automatic ticket assignment: Tickets are automatically assigned to technicians, eliminating manual assignment and ensuring quicker service delivery. • Efficient task reporting: Technicians can track progress, report time spent on tasks, and submit task completion reports, including relevant documentation. • Route optimization: On-map route information helps technicians optimize travel time, improving efficiency and service times. • Spare parts management: Technicians can access parts linked to their tickets, ensuring full traceability with details on pick-up/drop-off locations and easy receipt confirmation. With easy access to job information, schedule details, real-time updates, and reporting features, your team will never deal with lost data or unhappy customers again.