Orange Support vs CNC Troubleshooting

Mazak Orange Support allows you to quickly view Service History, Warranty Information, Live Video Conferencing with Mazak Engineers and access to media resources all in one place.

Introducing the ultimate troubleshooting app for your CNC Machines, PLCs, and Robots with FANUC Drives! Say goodbye to expensive service engineer visits, which can cost an average of $5,000. With our comprehensive knowledge base (KB), even individuals with minimal CNC troubleshooting experience can effectively troubleshoot on their own, eliminating the need to wait for a service engineer. Our app provides step-by-step flowcharts that guide you through the troubleshooting process. All you need to do is answer a series of YES or NO questions. If you're unsure of the answer, don't worry—we offer helpful text assistance to help you find the right response. The primary goal is to narrow down the issue to one or two faulty parts. In many cases, purchasing and replacing these parts yourself can be both more cost-effective and faster than scheduling a CNC engineer visit. The app covers alarm and symptom-based approaches to troubleshooting, ensuring you have all the tools you need. Additionally, we provide detailed procedures for maintenance and safety to help you keep your machines running smoothly. In our upcoming versions, we will even include pictures and videos for enhanced visual guidance. We currently support troubleshooting for FANUC and SIEMENS CNC Machines, with more knowledge bases actively being added to expand our coverage. This makes our app a valuable resource for resolving issues across various models. Upgrade your troubleshooting capabilities with our app and empower yourself to resolve CNC machine problems swiftly and independently.