Comparison

2nd Line vs ProProfs Help Desk Software

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

2nd Line

Get a second phone number for calls and texts without needing a new SIM or device. This app provides real US, Canada, and Finland numbers for privacy, business, or personal use. Enjoy features like voicemail, call recording, and international calling.

Highlights
  • Second phone number
  • US, Canada, Finland numbers
  • Call and text
  • Voicemail service
  • Call recording
  • Anonymous calling
  • Auto-replies
Features
Read full description

2nd Line offers you a second phone number without the need to swap SIM cards or carry another phone. The numbers provided by this app are real US, Canada, and Finland phone numbers. With this new number, you can call and text just like with your primary number, and you can receive calls and messages without keeping the app open. The Best 2nd Phone Number App on the Store: - Looking for a new phone line for calling & texting to any number in US, Canada, or globally? - Need to protect your privacy and are looking for your own second phone number? - Want a second or local phone number for dating & side projects? - Want to call & text to your international friends & relatives at a very low and affordable cost? --> Yes, 2nd Line provides a reliable all-in-one solution for new phone lines, privacy protection, second numbers for various purposes, and affordable international calling and texting. Why choose 2nd Line? - Trusted by millions of users, 2nd Line is the market-leading provider of private virtual phone numbers in the US, Canada, and Finland. - Separate Number for Business or Work: Use a 2nd Line number for work to keep your personal and professional life separate. Avoid interruptions during your personal time or vacations. - International Number for Overseas Business: Enjoy cheaper international calls with clear voice quality. Others can easily contact you with a real number. 2nd Line is designed for freelancers, businesspeople, entrepreneurs, and anyone in need of a second phone number. Use 2nd Line instead of your real number for dating, work, online shopping, or selling items. What other awesome features does the 2nd Line app offer? - Enjoy voicemail service. - Record calls without limits. - Block contacts or numbers and enable anonymous calling. - Set up auto-replies for calls and texts. - Multiple Phone Numbers: Choose as many custom phone numbers as you want to protect your privacy. - Call & text any foreign number at the best rate. - Transform your iPad or iPod into a real phone. - Engage in text and chat with pictures, voice messages, and a wide range of emojis and GIFs! Contact Us: If you have any questions or feedback, please contact us using the Support feature in our app or email us at support@2ndlyne.com. Subscription Plan: 2nd Line offers a subscription plan for premium numbers. Your subscription will automatically renew unless you turn off auto-renewal at least 24 hours before the current subscription ends. The subscription price varies depending on the period you choose, ranging from $5.99 per week to $69.99 per year. You can manage your subscription and auto-renewal settings in your account settings. Privacy Policy: https://2ndlyne.com/privacy-policy.html Terms of Use: https://2ndlyne.com/terms-of-use.html EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ *Important: - Unlimited calls and texts are subject to fair usage. Please refer to our terms of use for more details. - If Push notification is not enabled, you may not receive messages and calls

About

ProProfs Help Desk Software

Features
Read full description

Our help desk app for IOS has been diligently designed keeping your various requirements in mind. No matter if you are a support agent, manager, or the CEO, you can easily manage customer conversations - anytime, anywhere. Now, resolving tickets is as easy as using your Gmail app! With our simple, Gmail-like interface, support your customers on the move and delight them with fast, personalized service. Here are some top features to look forward to in the ProProfs Help Desk app: Anytime, anywhere access Enjoy incredible ticketing features right inside your mobile. Once downloaded from the Appstore, our app can be accessed 24/7 from any part of the world. Manage tickets with ease Get a holistic view of all your tickets right when you log in. Keep your help desk tidy by sorting tickets based on their status - open, pending, sent, or overdue. Advanced search Never miss a conversation again with our advanced search box. Easily find old conversations in a single click and get the context you need. Bookmark important conversations Prioritize important conversations by adding bookmarks. You can even add labels such as ‘Bugs’ or ‘Billing’ to differentiate tickets from one another. Get all the help you need If you need any help, we are right here for you! Visit our help center to learn all the amazing things you can do with our tool. In case you need assistance, human support is just a call away - (855)776-7763.

Screenshots

2nd Line4 screens
ProProfs Help Desk Software4 screens

Verdict

The call

The clearest difference is in-app purchases: ProProfs Help Desk Software at none against 2nd Line's 14. 2nd Line's advantage is chart position (#132 vs unranked) and iOS requirement (13.0 vs 15). On price, update cadence, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. 2nd Line sells 12 in-app purchases, starting at $4.99 per 7 days. ProProfs Help Desk Software asks for nothing beyond the download.

UpkeepUpdate frequency

2nd Line ships an update every 5 weeks, ProProfs Help Desk Software every 2 months. The most recent releases landed on September 26, 2026 and August 12, 2026 respectively.

Scorecard3 real differences · 8 level
2nd Line versus ProProfs Help Desk Software: the parameters behind the verdict, then further details
Parameter2nd LineProProfs Help Desk Software
PriceFreeFree
Rating4.6 (16K ratings) — better—
Positive reviews40.7% of reviews—
Number of ratings16K — better—
Update frequencyEvery 5 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesYesNo — better
MonetizationFree with in-app purchases—
Best chart rank#132 — better—
DevicesiPhone, iPad, iPod, Apple Watch — betteriPhone, iPad, iPod
Requires iOS13.0 — better15
Further details — not scored
Size139 MB58 MB
Age rating4+4+
DeveloperPatel SardarbenBatia Infotech

Bugs and requests

2nd Line

Reported bugs

3 issues
  • Calls and texts not going through properly
  • Account suspensions without warning
  • Disappearing messages and call logs

Requested features

3 requests
  • Improve reliability and stability of service
  • Offer more affordable pricing options
  • Provide better customer support channels

ProProfs Help Desk Software

Not enough reviews yet to summarise bugs or requests.

In-app purchases

12 purchases

2nd Line

Subscriptions10
  • Activate 2nd Number - Weekly$4.997 Days
  • Activate 3rd Number - Weekly$4.997 Days
  • Text + Call Now Unlimited Calling$5.997 Days
Show 7 more
  • Activate 2nd Number - Monthly3 Days trial$11.991 Month
  • Activate 3rd Number - Monthly3 Days trial$11.991 Month
  • 2nd Line Monthly Premium1 Month trial$12.991 Month
  • 2nd Line Monthly Premium3 Days trial$14.991 Month
  • 2nd Line Gold - Monthly$19.991 Month
  • 2nd Line Limited Time Offer1 Year trial$59.991 Year
  • 2nd Line Gold - Yearly3 Days trial$99.991 Year
One-time2
  • 2nd Line - Credits Plan 1$1.99
  • 500 Credits$29.99
None

ProProfs Help Desk Software

No in-app purchases

Questions

Is 2nd Line free?
2nd Line is free to download, with in-app purchases available.
Is ProProfs Help Desk Software free?
ProProfs Help Desk Software is free to download, with no in-app purchases.
Do 2nd Line or ProProfs Help Desk Software have ads?
Neither 2nd Line nor ProProfs Help Desk Software shows ads.
Which is updated more often, 2nd Line or ProProfs Help Desk Software?
2nd Line ships an update every 5 weeks, and ProProfs Help Desk Software every 2 months. Most recently, 2nd Line was updated on September 26, 2026 and ProProfs Help Desk Software on August 12, 2026.

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