Ridecell Fleet Ops Worker vs Fieldproxy

The worker app is a part of Ridecell’s Fleet Ops product. While your workers use the mobile app, your dispatchers operate from the web-based system and ensure all maintenance requirements are taken care of. With the worker app, you give your workers a powerful tool so they can: • View and execute assigned jobs and subtasks. • See an optimized route for their jobs based on priority and location. • Communicate easily with the dispatcher via the message feature, attach pictures, ask questions, etc. • Give an update on their current job process. • Service several of your fleets at the same time (e.g. electric cars, scooters, and bikes). The fully scalable Fleet Ops product, on the other hand, enables your dispatchers to manage and optimize your fleet maintenance in the most efficient way: • Auto-assign dispatches jobs to the workers based on job priority, the worker’s location and the worker’s skills. This reduces the worker’s transit time dramatically. • Newly created urgent jobs are prioritized and dispatched accordingly. • Dispatchers can keep tabs on the worker’s progress and easily communicate with them when new requirements come up or problems occur. • Integrated alerts and automated responses to service requirements help optimize maintenance efficiency. • Vehicle downtime is reduced, as the vehicles are being served directly in their area of operation.
 With Fleet Ops - you can maximize your fleet’s utilization, improve customer satisfaction and raise your revenue. Our completely digital system removes paper trail, increases staff productivity and makes sure your fleet is operational 24/7.

Fieldproxy helps managers and teams from retail, restaurant chains, consumer goods, construction, and real estate organizations to collect data from the field in a structured format. Managers can create tasks through a web dashboard and assign the tasks to agents on the field. The field agents can then access the list of tasks for them to complete on a particular day through the app. The submitted task responses through the app are immediately visible through the manager web dashboard. Some of the use cases for which organizations use Fieldproxy are to: - Collect real-time field data - Audit out of stocks, voids, spoilage, planogram, marketing & brand materials - Ensure & confirm successful go-to-market promotions - Collect customer experience feedback - New Store Onboarding - Collect & Track Competitor data & performance - Track rep productivity & Accountability - Sales force incentivization - Keep track of marketing campaigns - Monitor store conditions & cleanliness - Promo & Display Compliance - HR & Training field reps. NOTE: Fieldproxy is an app ONLY for enterprise customers. You MUST have access given by your manager to have access to the application.